Senior Customer Service Team Lead
Hace 3 días
Madrid, España
The Lemon Consulting
Jornada completa
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The Lemon Consulting in Barcelona, Spain is seeking a Team Lead to lead, support and develop a customer and consumer service team on-site. You will foster a positive, collaborative environment and drive engagement with service objectives to meet deadlines and SLAs.
You will monitor team productivity, analyze performance metrics, and collaborate with Quality and senior staff to improve service quality and customer satisfaction. Strong leadership and data-driven decision-making are essential.
You will monitor team productivity, analyze performance metrics, and collaborate with Quality and senior staff to improve service quality and customer satisfaction. Strong leadership and data-driven decision-making are essential.