Senior Revenue Operations Analyst
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- The Senior Revenue Operations Analyst, Sales Compensation is the hands-on operator of Gong’s commission engine
- You will run the monthly commissions cycle for Sales, SDR, and Partnerships, own payout accuracy and dispute resolution, and turn comp data into insight for RevOps and Sales Leadership
- This is a builder seat: you’ll model plan changes, size their cost and impact, and help move the comp motion toward a more automated, scalable platform
- Own the monthly commissions process end to end: data prep, crediting, calculations, review, and payout
- Hit monthly and quarter-end close deadlines with Finance, with clean audit trails
- Maintain controls and reconciliations so every payout ties back to source data (Salesforce, ICM, Finance)
- Triage and resolve commission inquiries and disputes quickly and consistently
- Run exception requests through the governance process: document the ask, size the impact, secure approvals, and log the decision
- Flag recurring exceptions as plan-design or process issues, not one-off fixes
- Deliver attainment, payout, and cost-of-sales reporting at the rep, manager, and segment level
- Model proposed plan changes (rates, accelerators, kickers, gates, quota) and quantify cost, earnings distribution, and behavioral impact
- Support annual planning with plan-cost forecasts and scenario analysis for the GTM Comp Leader, Finance, and Sales Leadership
- Administer plan configuration, rates, quotas, and crediting rules in the ICM tool ( CaptivateIQ, Everstage, Varicent)
- Support the upcoming ICM platform migration: requirements, plan logic documentation, testing, and parallel runs
- Reduce manual workarounds and spreadsheet dependencies over time
- Maintain plan documents, policies, and process documentation as the single source of truth
- Explain comp mechanics clearly to reps and managers, in writing and live
- Partner with RevOps and GTM Systems to automate recurring work and tighten data governance across the comp process
Benefits
- Mental health support resources
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Commuter & parking benefits
- Retirement savings
- Training & development programs
- Employee resource groups
- Mentorship opportunities
- Flexible wellness fund
Strong Salesforce data fluency; SQL/Snowflake a plusHands-on experience administering an ICM/SPM tool (CaptivateIQ, Varicent, Everstage, Xactly, or similar)Based in NYC or Lehi, UTExposure to ASC 606 commission capitalization and Finance close a plusDetail-oriented under deadline pressure; clear, simple communicator with the fieldWorking knowledge of SaaS comp mechanics: quota, accelerators, gates, kickers, ramps, clawbacks3-5 years of progressive experience in sales compensation, commissions, or a highly analytical RevOps/FP&A role (SaaS/tech preferred)Advanced Excel / Google Sheets: scenario models, lookups, pivots, clean model structure others can audit
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