Inside Sales Specialist

• Proactively identify, acquire, and qualify new customers through telephone, digital, and virtual sales activities.
• Generate new business opportunities by recovering service devices currently awarded to competitors or third-party providers.
• Follow up on marketing-generated leads and support commercial campaigns, product launches, and strategic growth initiatives.
• Build and maintain relationships with key decision-makers within healthcare organizations.
• Create and maintain the reporting required to understand and manage the on-demand business, including analyses of pricing, costs, return frequency by equipment, model and age of equipment, and customer-specific trends. Following this report, Inside Sales Manager will be proactive in the proposed initiatives to their manager.

Your Responsibilities

• Proactively identify, acquire, and qualify new customers through telephone, digital, and virtual sales activities.
• Generate new business opportunities by recovering service devices currently awarded to competitors or third-party providers.
• Follow up on marketing-generated leads and support commercial campaigns, product launches, and strategic growth initiatives.
• Build and maintain relationships with key decision-makers within healthcare organizations.
• Create and maintain the reporting required to understand and manage the on-demand business, including analyses of pricing, costs, return frequency by equipment, model and age of equipment, and customer-specific trends. Following this report, Inside Sales Manager will be proactive in the proposed initiatives to their manager.

Sales Opportunity Management

• Present and promote service solutions through phone calls, video meetings, and digital customer interactions.
• Conduct customer needs assessments and align service offerings with customer requirements and operational challenges. Negotiate repair opportunities, mainly on demand repairs.
• Generate, track, and advance sales opportunities throughout the sales cycle, focusing in on demand repairs.
• Prepare and manage quotations in collaboration with Territory Managers and other stakeholders.
• Maintain accurate sales forecasts and opportunity records in CRM systems.

Account Growth & Customer Management

• Identify cross-selling, upselling, renewal, and expansion opportunities within existing customer accounts, mainly for on-demand business.
• Support Territory Managers in maximizing customer value, retention, and revenue growth.
• Monitor and follow up on customer repairs, identifying potential issues and proactively anticipating problems before they arise.
• Contribute to strategic account development plans for mixed and shared accounts.
• Ensure a high level of customer engagement and responsiveness throughout the sales process.
• Conduct customer satisfaction follow-ups and, together with their manager, evaluate and act upon any improvement suggestions received from customers.

Collaboration & Performance

• Work closely with Territory Managers, Service Teams, Marketing, Operations, and other cross-functional partners. May propose alternative solutions tailored to the specific needs of each customer, leveraging opportunities to combine services such as maintenance contracts and other service agreements.
• Support business initiatives aimed at increasing market penetration and service revenue, specifically for on-demand business.
• Achieve defined sales objectives and activity KPIs.
• Contribute to continuous improvement of sales processes and customer engagement practices.
• Assist in managing the technical obsolescence process (EoS), in collaboration with the product sales teams, following a strategy that has been jointly defined and agreed upon with them.

Primary Duties And Responsibilities

• Operational Excellence:

Steer day-to-day operations to deliver on KPIs (response times, first-contact resolution, cost-to-serve, RUR, Avg prices, Price realization… ).

Ensure accurate forecasting and customer satisfaction.

Drive adoption of digital tools.

Deep understanding of the market and customers needs.

Customer Experience

• Build strong customer relationships and ensure exceptional service delivery for on demand repairs business.

Monitor and improve customer satisfaction metrics.

Act as escalation point for critical customer issues.

Process Harmonization

• Implement EMEA-wide processes adapted to cluster and position needs.

Ensure compliance with QARA requirements.

Collaborate with Field Service, Uptime Management, Sales, Customer Support and other functions for seamless service.

Performance Management

• Track and report performance against str