B2b Customer Experience Lead — Travel Ops

Hace 3 días

Madrid, España Exoticca Jornada completa
Exoticca is seeking a B2 B Operations Coordinator – Customer Experience to support the day-to-day operations of our B2 B support team, ensuring high-quality service for Travel Advisors. You will monitor real-time KPIs, manage performance, and escalations to ensure consistent outcomes that align with Exoticca standards. The role requires at least 2 years of people management, strong leadership, and experience with Amadeus/GDS, DMCs, Salesforce, and Travelfusion.