Field Services Engineer

hace 1 día


España buscojobs España A tiempo completo

North Search es una consultoría de talento global, que se sitúa como partner de empresas de sectores en transformación, ayudándoles a construir un potencial de talento sólido e innovador.Actualmente estamos colaborando con una compañía líder en el sector óptico, dedicada en una de las líneas de negocio a la fabricación y distribución de dispositivos médicos y equipos de alta precisión relacionados con electromedicina. Con una sólida trayectoria en innovación y calidad, es una empresa comprometida en ofrecer soluciones avanzadas que mejoran la eficiencia y precisión en la industria, con un enfoque en la excelencia y el servicio al cliente que ha consolidado su reputación como un referente confiable y respetado en el mercado global.Nos encontramos en la búsqueda de un perfil de Field Services Engineer, donde su misión será brindar soporte técnico, mantenimiento y seguimiento continuo a los clientes que utilizan los dispositivos de electromedicina. Este rol incluye la resolución de problemas técnicos, la realización de servicios de mantenimiento preventivo y correctivo, la instalación y puesta en marcha, y la garantía de la satisfacción del cliente a través de un soporte excepcional y personalizado.Responsabilidades:Proveer soporte técnico a clientes.Diagnosticar y solucionar problemas técnicos relacionados con los equipos.Reparar, instalar y explicar los equipos del porfolio.Realizar seguimientos post-servicio para asegurar la satisfacción del cliente y el funcionamiento óptimo de los equipos.Mantener registros detallados de las visitas de servicio, reparaciones y mantenimientos realizados.Colaborar con el equipo de ventas y otros departamentos para proporcionar una atención integral al cliente.Estar al día con las actualizaciones y novedades técnicas de los equipos y herramientas ópticas.Co-responsable de que se alcancen los objetivos del SAT junto con el objetivo del número de contratos de mantenimiento preventivos.Habilidades y Conocimientos:Experiencia en gestión técnica de equipos e instalaciones (Sector electromedicina).Ingeniería o CFGS en Electrónica, Informática o similar.Dominio de herramientas informáticas.Excelentes habilidades de comunicación y atención al cliente.Capacidad para trabajar de manera independiente y en equipo.Alta disponibilidad para viajar (Catalunya y Baleares) y realizar visitas a clientes.Habilidades de diagnóstico y solución de problemas técnicos.Inglés B2.Beneficios:Acceso a formación continua y programas de capacitación avanzada.Posibilidades de crecimiento dentro de una empresa en constante innovación.Formar parte de un equipo dinámico y profesional, enfocado en la excelencia y la innovación.Paquete salarial atractivo con incentivos basados en el rendimiento.Programas de bonos y recompensas por objetivos alcanzados.Te invitamos a formar parte de este grandioso equipo
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