Site Reliability Engineer ID53670

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

ABOUT THE ROLE

We are looking for a Middle SRE Operations Engineer to maintain reliability across a cloud-based SaaS platform. You’ll handle live incidents, improve observability, and reduce toil through automation using Kubernetes, Terraform, Grafana, and AWS. Hands‑on, execution‑focused, with real ownership across CI/CD pipelines, GitOps workflows, and on‑call rotations.

WHAT YOU WILL DO

• Monitor and support production and staging environments to ensure availability, performance, and stability.
• Respond to incidents, perform triage and root cause analysis, and contribute to remediation efforts.
• Participate in on-call rotations with defined SLAs.
• Handle operational requests from internal teams.
• Maintain and improve monitoring, alerting, dashboards, logs, and metrics.
• Support CI/CD pipelines, production releases, and GitOps workflows.
• Contribute to automation initiatives to reduce operational overhead.
• Maintain and improve Kubernetes‑based infrastructure and containerized workloads.
• Support Infrastructure as Code practices and environment improvements.

MUST HAVES

• 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations.
• Experience with AWS supporting production environments.
• Experience supporting production SaaS applications.
• Strong understanding of CI/CD systems (GitHub Actions, Jenkins, CircleCI).
• Experience with GitOps and Git fundamentals.
• Experience using GitHub, Jira, and Confluence.
• Experience with Kubernetes (EKS, kOps or similar).
• Experience with Docker and containerization.
• Experience with observability tools (Grafana, Prometheus, Loki, PagerDuty).
• Proficiency in scripting (Bash, Python, or Go).
• Experience with Infrastructure as Code (Terraform, Helm).
• Ability to work within structured operational processes and SLAs.
• Strong written and verbal English communication skills.
• Self‑driven with a growth mindset.

NICE TO HAVES

• AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator.
• Experience with multi‑tenant SaaS environments.
• Experience working in globally distributed teams.
• Familiarity with ChatOps practices.
• Experience improving monitoring quality and reducing alert fatigue.

PERKS AND BENEFITS

• Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: USD‑based pay with education, fitness, and team activity budgets.
• Exciting projects: Modern solutions with Fortune 500 and top product companies.
• Flextime: Flexible schedule with remote and office options.