Senior Service Relationship Manager
hace 1 semana
Social network you want to login/join with:Senior Service Relationship Manager - Temporal contract, Milancol-narrow-leftClient:ADPLocation:Job Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:850fad090c3eJob Views:7Posted:19.08.2025Expiry Date:03.10.2025col-wideJob Description:Position DescriptionSenior Service Relationship Manager - Temporal contractThe Senior Service Relationship Manager will serve as the single point of contact ("SPOC") and accountability to the outsourced services to the client/s supported by ADP. Together with the ADP Regional Service Relationship Managers and the Global Service Relationship Manager, the FSRM will form the ADP Regional Service Delivery team and shall serve as the key provider of Services delivered from ADP to our client/s in the region.PurposeVoice of the Client within ADP, advocating for client desired outcomesManage multi country/multi region/multi product portfolios of clients (manage across multiple time zones)Responsible for the overall health of the client relationship and position of ADP as the provider of choice for our clients.FunctionFacilitate resolution of serious issues that cannot be resolved by Service & Operations leadership and have been escalatedCompile and deliver monthly, quarterly or as agreed Service Reviews (which include KPI analysis) for all services in scope for that client.Host calls with Implementation -- T2S -- and Client Services teams to discuss the overall client relationship/trends/hot issues where the SRM can help as agreedEducate client on new products and enhancements, encouraging client adoption of these products.Owner of NPS closed loop feedback for SRM regional/global contacts surveyed, providing trends and voice of the client information from those results [Owner of regional/global NPS improvement actions, when needed]Support contractual & commercial questions where there is no SCP/CSEKey Responsibilities:Monitor and manage the client relationship and ensure satisfaction at headquarter level.Conduct regular Service Reviews on operational service delivery, and ADP updates on products and services.Act as primary point for client escalation through resolution/tracking.Create, maintain and manage the action log to improve the client experience.Upselling, cross-selling, by identifying new sales opportunities within existing accounts in coordination with the sales team.Monitor and oversee client performance under the terms of the contract, including service deliveryRequired:3-5+ yr. Account management or 3-5+ yr. Client facing1+ yr. Proven experience in project management and/or project coordination1+ yr. People / Project team management or 1+ yr. in the field of payroll services. Outsourcing experience a plusPerfect communication skills in a client facing context.Ability and enthusiasm in animating virtual meetings involving international parties.International culture and ability to work in a multinational environment.Efficient in English. Additional languages are a plus.Excellent knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).Education:Required: Bachelor's Degree preferred or equivalent #J-18808-Ljbffr
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ELITE- Sales
hace 1 semana
Milano, España Euronext A tiempo completoRole Overview: The Sales & Relationship Manager Europe will play a crucial role within the Sales & Relationship Manager division, focusing on ELITE business and commercial development across the different EU geographies where ELITE is developing its presence (ie CEE Region, Netherland, Spain, Greece). The responsible person will report directly to the Head...
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Corporate Relationship Manager
hace 1 semana
Milano, España Michael Page A tiempo completoAs a Corporate Relationship Manager, you will be the primary contact for corporate clients, driving business development and managing strategic relationships. You'll work closely with a small, entrepreneurial team in Milan and collaborate with international colleagues across the group to deliver customized banking solutions. Key Responsibilities Develop and...
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IT Service Manager
hace 1 semana
Milano, España DILS srl A tiempo completoSiamo alla ricerca di un IT Service Manager con esperienza nella gestione di servizi IT complessi e nel coordinamento operativo di team tecnici. La risorsa avrà un ruolo chiave nell’assicurare la qualità del servizio, nel monitoraggio delle performance e nella comunicazione con gli stakeholder. Responsabilità Coordinamento delle attività operative e...
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Junior IT Service Manager
hace 1 semana
Milano, España Euronext A tiempo completoA leading financial services firm is seeking a Junior Service Manager to oversee IT service delivery in Milan or Rome. You will assist in managing client services, track performance metrics, and ensure continuous improvement. A bachelor's degree in IT or related fields with 1-3 years of experience in IT support is required. Strong communication skills,...
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Senior Sales Manager
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Milano, España Page Executive A tiempo completoJob Description:The Senior Sales Manager, reporting directly to top management, will be a key figure in this commercial transformation. This is a newly created position offering the chance to take ownership of the strategic shift to solution selling.Key responsibilities include:Lead the transition toward a consultative, service-oriented sales...
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Euronext Clearing
hace 1 semana
Milano, España Euronext A tiempo completoEuronext Clearing - Junior Service Manager Location: Milan preferred or Rome Department: IT Clearing Role Overview Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction. Key...
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Senior Commissioning Manager
hace 1 semana
Milano, España Quanta part of QCS Staffing A tiempo completoSenior Commissioning Manager - Data Centres - Netherlands -12 Months + extensionAre you aSenior Commissioning Managerlooking for your next contract role? We have a fantastic opportunity for you to join our valued client in theNetherlandson an initial 12-month contract.Experienced at delivering highly efficient projects for state-of-the-art Data Centres,...
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Senior Advertising Account Manager
hace 1 semana
Milano, España Taboola A tiempo completoRealize your potential by joining the leading performance-driven advertising company! We are looking for a dedicated, relationship‑driven Senior Advertising Account Manager to strengthen our strategic client relationships, develop and grow our strategic clients & partnerships and serve as a valuable resource and point of contact to provide a high quality...
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Senior Ad Account Strategist
hace 1 semana
Milano, España Taboola A tiempo completoA leading advertising company in Milan seeks a dedicated Senior Advertising Account Manager. The role focuses on managing and growing strategic client relationships, ensuring optimal campaign success through analytics and best practices. Candidates should have over 5 years of experience in digital marketing roles, be fluent in English and Italian, and...
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Incident Manager
hace 1 semana
Milano, España Jobbit A tiempo completoIncident Manager We are looking for an Incident Manager with 2-3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...