Incident Manager
hace 1 semana
Incident Manager We are looking for an Incident Manager with 2-3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure. Key Responsibilities Manage and coordinate the resolution of incidents from detection to closure. Act as the primary point of contact for incident escalation and communication. Ensure timely restoration of services in line with SLAs and governance standards. Document incident details, timelines, and actions taken in ITSM tools. Facilitate post-incident reviews and contribute to root cause analysis (RCA). Collaborate with Problem Management and Change Management teams to prevent recurrence. Support continuous improvement of incident management processes. Required Skills & Qualifications 2-3 years of experience in Incident Management or IT Service Operations. Good understanding of ITIL framework and service management principles. Strong communication and stakeholder management skills. Ability to work effectively under pressure and manage multiple priorities. Experience with ITSM tools (e.g., ServiceNow, Remedy). Preferred Qualifications ITIL v4 Foundation Certification. Exposure to major incident handling in enterprise environments. Soft Skills Analytical and problem-solving mindset. Ability to remain calm and decisive during critical situations. Team-oriented with strong collaboration skills. Location Get notified about new Incident Manager jobs in Milan, Lombardy, Italy. Employment Details Seniority level: Mid-Senior level Employment type: Full-time #J-18808-Ljbffr
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Incident Manager
hace 1 semana
Milano, España Jobbit A tiempo completoA leading IT service provider is seeking an Incident Manager in Milan, Lombardy. The ideal candidate will have 2-3 years of experience in IT Service Management and a solid understanding of ITIL processes. Responsibilities include managing incident resolution and ensuring minimal business impact. Strong communication skills and the ability to work under...
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Environment, Health and Safety Manager
hace 1 semana
Milano, España Leap29 A tiempo completoHSSE Manager Location : Project-based (Onshore & Offshore) Employment Type : Freelance / Project-based We are supporting a leading international oil & gas project organisation in the appointment of an experienced HSE Manager to oversee health, safety, and environmental performance across complex EPCIC offshore projects. This role plays a critical part in...
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Data Center Operations Leader
hace 1 semana
Milano, España Amazon A tiempo completoA leading cloud services provider is seeking a Data Center Manager in Milan, Italy. This role involves managing teams, optimizing processes, and ensuring operations excellence within AWS Data Centers. The ideal candidate will have over 5 years in technical team management, incident handling experience, and a degree in engineering or related fields. They will...
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Euronext Clearing
hace 1 semana
Milano, España Euronext A tiempo completoEuronext Clearing - Junior Service Manager Location: Milan preferred or Rome Department: IT Clearing Role Overview Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction. Key...
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Data Center Manager, Data Center Operations
hace 1 semana
Milano, España Amazon A tiempo completoData Center Manager, Data Center Operations AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...
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Payments Program Manager
hace 1 semana
Milano, España Amazon A tiempo completoAre you passionate about driving operational excellence in complex payment ecosystems while delivering exceptional customer experiences? Join us in transforming how Amazon handles payments across Latin America! The LATAM Partner Management team is seeking an experienced Program Manager to lead our payment performance initiatives for credit card payments....
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Cybersecurity Project Manager
hace 1 semana
Milano, España Jobbit A tiempo completoResponsabilità Gestione end-to-end di progetti in ambito Network Security e Cyber security, dalla raccolta requisiti fino alla consegna. Coordinamento delle attività di team tecnici e consulenti, garantendo il rispetto di tempi, budget e qualità. Supervisione e supporto di progetti di implementazione di soluzioni di monitoraggio SOC, inclusa la gestione...
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Culinary Deputy Manager
hace 1 semana
Milano, España Uniting Holding A tiempo completoCulinary Deputy Manager (Global Sporting Event) - Italian & English Speaking Contract The Culinary Deputy Manager will work closely with hotel, restaurants and venues in order to manage all food & beverage provision of the programme and ensure a high quality and positive catering experience for all guests by ensuring service, food and beverage served...
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Senior Site EHS Manager
hace 1 semana
Milano, España Amazon A tiempo completoJob ID: 3048170 | Amazon.com Services LLC At Amazon, we prioritize health, safety, and well‑being above all else. Amazon is seeking an experienced and innovative Senior Site Workplace Health and Safety (WHS) Manager to partner with the site level operations team for your designated site and execute company WHS policies, ensuring compliance with all...
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IT Service Operations Specialist
hace 1 semana
Milano, España NEVERHACK Italy A tiempo completoNEVERHACK ( https://neverhack.com/it ) è un gruppo francese specializzato in cybersecurity. Fondato nel 2021 e con sedi in 10 paesi, il gruppo conta oggi più di 1200 dipendenti in tutto il mondo. La nostra ambizione è quella di espanderci a livello internazionale per costruire un mondo digitale sicuro per tutti. È proprio grazie a questa forte espansione...
