Field Service Engineer

Hace 5 días

Madrid, España Abbott Jornada completa

Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities :

  • Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
  • Schedule and perform planned/predictive maintenance (PM/PdM) activities.
  • Schedule, perform and document hardware and software updates (TSBs).
  • Assist with instrument installations and deinstallations.
  • Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
  • Travel within the service area.

Profile :

  • Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
  • Proven track record in a similar position supported by management and customer references.
  • Successful engagement with customers, specifically laboratory staff.
  • Technical expert for product line responsibility.
  • Strong communication skills.
  • Ability to identify and drive resolution of issues.
  • Strong experience in the use of analytical tools and software.
  • Good computer skills.
  • Good English skills, both written and spoken.