Customer Success Manager
hace 5 días
Overview As a Customer Success Manager you will act as a strategic partner to our customers. In this role, you will be responsible for ensuring that our customers have a positive experience with our products by providing strategic guidance, proactive engagement, and overseeing their journey from onboarding to renewal. Responsibilities Act as the primary point of contact between our customers and our internal teams (Sales, Product, and Support) to ensure effective communication and collaboration Provide strategic support and guidance to our customers by answering product-related questions, creating educational resources, and training them on best practices Collaborate with our Sales team to identify expansion opportunities and ensure seamless handoffs Oversee customer health and engagement efforts, such as business reviews, onboarding plans, and case study generation Develop a deep understanding of our products and customers\' goals to ensure that our solutions are tailored to their business needs Work with our Product team by acting as the "Voice of the Customer" to ensure that our products meet market needs and maintain high quality Continuously monitor account usage and industry trends to identify opportunities for value realization and churn prevention Requirements C1 English or equivalent 3+ years of experience in a Customer Success or Account Management role (SaaS preferred) General understanding of email marketing, data quality, or SaaS platforms Excellent communication and collaboration skills to effectively bridge the gap between customers and internal teams Proven ability to manage a book of business and competing priorities in a fast-paced environment Experience with retention strategies, upselling, and customer onboarding is preferred Ability to think strategically to properly prioritize tasks and drive customer outcomes Nice to Have Practical understanding of email deliverability fundamentals including reputation, mailbox provider behavior, and bounce or deferral handling Familiarity with email authentication and DNS concepts including SPF, DKIM, DMARC, and MX or TXT records Understanding of SMTP mechanics such as handshakes, response codes, and safe retry strategies Experience identifying and handling low-quality or risky email data such as disposable, role-based, typo, or catch-all addresses Experience building safeguards around email data handling including redaction, privacy controls, and non-production send protections Comfort using AI-assisted development tools responsibly while maintaining strong engineering judgment, code quality, and test coverage Benefits Base Salary: $2400 to $2600 Unlimited PTO Holidays: US or local #J-18808-Ljbffr
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Enterprise Customer Success Manager
hace 1 semana
Barcelona, España Pactum AI A tiempo completoOverview Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum's agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their...
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Enterprise Customer Success Manager
hace 5 días
Barcelona, España Pactum AI A tiempo completoOverview Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their...
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Enterprise Customer Success Manager
hace 1 semana
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Enterprise Customer Success Manager
hace 4 días
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Senior Customer Success Manager
hace 1 semana
Barcelona, España Amadeus A tiempo completoAn international travel technology leader is seeking a Customer Success Manager in Barcelona. This role entails building strong customer relationships, ensuring product value is realized, and driving revenue growth. Candidates should have a Bachelor's degree and 5–7 years of experience in Customer Success, particularly within hospitality. The position...
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Manager Customer Success
hace 1 semana
Barcelona, España Nutanix A tiempo completo**Job Summary** Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. **About the team** Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will...
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Manager Customer Success
hace 1 semana
Barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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*Customer Success Manager
hace 2 días
Barcelona, España Tripadvisor A tiempo completoJoin our Movement and Champion Restaurant Culture ! At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. Finding The Best Dining Experience For Our Diners Community Or Boosting Restaurant Performance For Our Restaurateurs...
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Customer Success Manager
hace 2 semanas
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
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Customer Success Manager
hace 2 semanas
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
