Customer success Manager- Maternity Cover

hace 5 días

Madrid, España Darktrace A tiempo completo

Customer Success Manager – Maternity Cover Join Darktrace as a Customer Success Manager (CSM) for the Enterprise segment on maternity cover. In this role you will guide customers through their journey with Darktrace, ensuring rapid time‑to‑value and sustained success throughout the contract lifecycle. This position is hybrid, requiring a minimum of 3 days a week in our Madrid office. Responsibilities Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals in collaboration with onboarding specialists, renewals managers, technical roles, and sales. Build and maintain strong relationships with key stakeholders across accounts. Drive product adoption and usage through engagement and education. Monitor account health. Collaborate with Sales to identify and execute upsell opportunities. Partner with technical teams to resolve escalations. Mitigate churn risks through strategic planning. Advocate for customer needs internally and contribute to product development feedback. Prioritise accounts based on risk, opportunity, ACV and strategic value to tailor engagement. Qualifications Proficiency in English and Spanish is a must; Portuguese is desirable but not essential. Experience in Customer Success, Account Management, or similar roles. Proven ability to manage a large portfolio and drive retention and growth outcomes. Strong communication, stakeholder management, and relationship-building skills. Experience with Salesforce, Gainsight, or similar CRM/CS platforms preferred. Familiarity with MEDDPICC or other sales qualification methodologies is a strong advantage. Highly organised, proactive, and comfortable in a fast-paced, dynamic environment. Interest in cybersecurity and AI; technical expertise is helpful but not required. Benefits 25 days’ holiday + all public holidays. Additional day off for your birthday. Medical insurance. Life insurance. Meal vouchers. Employee Assistance Program. Employment Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industry: Computer and Network Security Location: Madrid, Community of Madrid, Spain (hybrid; minimum 3 days a week in Madrid office) #J-18808-Ljbffr

  • Customer success Manager- Maternity Cover

    hace 2 semanas

    madrid, España Darktrace A tiempo completo

    Customer Success Manager – Maternity Cover Join Darktrace as a Customer Success Manager (CSM) for the Enterprise segment on maternity cover. In this role you will guide customers through their journey with Darktrace, ensuring rapid time‑to‑value and sustained success throughout the contract lifecycle. This position is hybrid, requiring a minimum of 3...

  • Customer success Manager- Maternity Cover

    hace 24 horas

    Madrid, España Darktrace A tiempo completo

    Customer Success Manager – Maternity CoverA continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.Join Darktrace as a Customer Success Manager (CSM) for the Enterprise segment on maternity cover. In this role you will guide customers through their journey with Darktrace,...

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    hace 2 semanas

    madrid, España Darktrace Ltd A tiempo completo

    ###Customer success Manager- Maternity Cover page is loaded## Customer success Manager- Maternity Coverlocations: Madrid Officetime type: Full timeposted on: Posted Todayjob requisition id: JR Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace...

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    hace 19 horas

    Madrid, España Darktrace Ltd A tiempo completo

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  • Customer success Manager- Maternity Cover

    hace 24 horas

    Madrid, España Darktrace Ltd A tiempo completo

    ###Customer success Manager- Maternity Cover page is loaded## Customer success Manager- Maternity Coverlocations:¡Inscríbase sin demora! Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.Madrid Officetime type:Full timeposted on:Posted Todayjob requisition id:JR101040Darktrace is a global...

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    hace 5 días

    Madrid, España Darktrace Ltd A tiempo completo

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