Product Support Specialist
hace 3 semanas
Product Support Specialist (L3) - (German speaking)At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts hereAre you curious about technology and a natural problem solver? Do you consider yourself a good communicator and want to develop your skills with Board Intelligent Planning Platform? Then join our Support TeamBoard is looking for a highly analytical and self-motivated Product Support Specialist (L3). Reporting to the Support Team Lead, you will work alongside our customers and business partners to enable their success using the Board Platform.As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem-solving.Level 3 is in charge of investigations of complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and require a deep knowledge of the Board platform to carry on any troubleshooting and resolution activity.Thanks to a product at the technological forefront of its market, Board has enabled more than 3000 companies worldwide to effectively deploy Business Intelligence, Corporate Performance Management, and Predictive Analytics applications on a single platform.ObjectivesInvestigating issues raised by Board users while using mission-critical solutions.Work on open product-related cases while focusing on root cause analysis and troubleshooting.Communicate with customers via email, calls, and ticketing platform on a daily basis (working hours CET).Regularly communicate progresses and statuses of investigations and fixes to several stakeholders.Research and document issues as Knowledge Base articles.Attend and support implementation projects onsite when required.Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales, and Sales Consultants to resolve highly complex technical issues related to solution deployment.Meet Board's Premium Support obligations to customers and ensure adherence thereto.RequirementsBachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field.First experience with SaaS and Enterprise Performance Management (EPM) software (preferred).First experience working in a customer support role using a case management platform.Experience with Client/Server Operating Systems and Cloud solutions.Knowledge of Network Management advantageous.Familiarity with SQL and ODBC data source connections will be a plus.Quick learner with the ability to understand and learn complex systems communicating with different stakeholders.Ability to work against tight deadlines within an exciting environment.Strong skills and passion in critical thinking, decision making, problem solving, and attention to details.Excellent written and verbal communication skills.Very good German and English knowledge, excellent Spanish knowledge.Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
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Product Development and Support Specialist
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Product Support Specialist
hace 5 días
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Field Support Specialist
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España NOVA Biomedical GmbH A tiempo completoCareer Opportunities with Nova Biomedical CorporationNova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans, and individuals with disabilities.Job Summary and/or Key ObjectivesPlans, schedules, and delivers emergency and proactive onsite and remote support on all Nova product...
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Operational Support Specialist
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Product Support Specialist
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Associate Mako Product Specialist Galicia
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Associate Mako Product Specialist Galicia
hace 3 semanas
España Stryker A tiempo completoFor our innovative Mako robotics system, we are looking for an Associate Mako Product Specialist to cover the clinical field service in Galicia. The Mako enables surgeons to have a more predictable surgical experience when performing joint replacement surgery (hip, knee).With your strong communication skills, you will brief the assigned customers and provide...
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Technical Support Specialist, Madrid
hace 2 semanas
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Product Specialist EMEA
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German speaking Technical Support Specialist
hace 5 días
España Language Matters A tiempo completoOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will...
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German speaking Technical Support Specialist
hace 1 día
España Language Matters A tiempo completoOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team. In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will...