Customer Experience Specialist
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About the Role
Our client is seeking a dedicatedCustomer Support Specialistto join their fully remote team, serving clients in theA Coruñaregion and beyond. You will be the primary point of contact for customer inquiries, providing timely and accurate assistance to ensure a seamless user experience. This role is integral to customer satisfaction and retention, operating within a flexible, remote-first environment that empowers employees to deliver exceptional service regardless of location, fostering a culture of trust and autonomy.
Key Responsibilities
Respond promptly and professionally to customer inquiries via email, chat, and phone.
Troubleshoot and resolve customer issues, providing clear and concise solutions.
Maintain accurate records of customer interactions and transactions in the CRM system.
Collaborate with internal teams to elevate and resolve complex customer problems.
Contribute to the development of support documentation and knowledge base articles.
RequirementsProven experience in acustomer supportor similar role.
Excellent written and verbal communication skills in Spanish and English.
Strong problem-solving abilities and attention to detail.
Proficiency withCRM softwareand support ticketing systems.
Ability to work independently and manage time effectively in a remote setting.
BenefitsCompetitive salary and performance-based incentives.
Fullyremotework arrangement with flexible hours.
Comprehensive health, dental, and vision insurance.
Generous paid time off and holidays.
Opportunities for professional development and career advancement within a growing company.
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