Global Head Of Complaints
Hace 2 días
Madrid, España
DGE DGI EUROPE AG
Jornada completa
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Domestic & General is seeking a Head of Complaints to lead the strategy and operation across Growth Markets, spanning Spain, Italy and Germany. This senior role focuses on fairness, regulatory compliance and customer trust, with accountability for governance, outcomes and continuous improvement.
You will drive root-cause analysis, partner with operations, product and risk, and shape the complaints framework across multiple markets with a hybrid or remote working arrangement.
You will drive root-cause analysis, partner with operations, product and risk, and shape the complaints framework across multiple markets with a hybrid or remote working arrangement.