Thermal Field Service Coordinator

hace 1 día


Madrid, España Vertiv A tiempo completo

Thermal Field Service Coordinator – Vertiv, Madrid Vertiv is seeking a skilled Thermal Field Service Coordinator to lead field service operations, ensuring installation, repair, and customer support across the Madrid region. Key Responsibilities Lead a team of Customer Engineers and Subcontractors, managing day‑to‑day operations and productivity. Ensure timely, professional response to all service calls and maintain safety and quality standards. Maintain accurate customer and install base databases, including spare parts and ERP data. Drive customer satisfaction, KPI attainment (First‑time fix, PM completion) and continuous improvement. Coordinate with Sales Engineers, HR and Service Operations Manager on staffing, training and sales leads. Supervise warranty claim processes, health‑and‑safety audits and “van stock inventory” discipline. Provide 24/7 mobile phone and pager support to field engineers and dispatch centers. Qualifications High school diploma in Air Conditioning or Electrical Engineering. Minimum 10 years experience in the Air Conditioning or UPS industry. Strong leadership, project management, and people coordination skills. Computer literacy: Microsoft Outlook, Project, and field automation tools. Native Spanish speaker; proficient English. Customer‑service oriented with ability to work under pressure. Employment Details Mid‑Senior level, Full‑time, Management and Manufacturing – Vertiv. Location Madrid, Community of Madrid, Spain. Referrals increase your chances of interviewing at Vertiv by 2x. #J-18808-Ljbffr



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