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As a Salesforce Consultant you will advise on CRM strategies and oversee large-scale CRM implementations to align with business goals and drive growth. You will collaborate with senior stakeholders and cross-functional teams to design and optimize CRM solutions, mentor junior consultants, and contribute to digital transformation initiatives. This role offers exposure to global, multi-market projects and the opportunity to shape CRM roadmaps and client outcomes.
Compensaciones / Beneficios- Hybrid work models
- Flexible hours
- Home office options
- Competitive salaries
- Volunteer days
- Wellness days`,`Modern offices`
- Lead CRM consulting projects and enhance client capabilities in the CRM domain
- Develop and guide digital transformation strategies and concepts
- Own significant project components and contribute to larger initiatives
- Advise clients on digital roadmaps and value opportunities
- Mentor junior consultants and analysts
- Develop expertise across relevant technologies and topics
- Manage backlog items and drive prioritization through value generation
- Act as SME in client pitches and business development
- Engage in requirements engineering and create functional specifications for platforms like Salesforce, Adobe, Microsoft Dynamics & Sitecore
- Document and manage functional/non-functional requirements
- Map and optimize industry-specific business processes
- Support customers throughout digital projects and ensure strong customer experience
- Bridge internal and client stakeholders and collaborate with UX/Design and content teams
- Facilitate client workshops for ideation and requirements engineering
- Stay updated on digital trends and their impact on clients’ businesses
- Expertise in multiple CRM platforms with experience in large-scale implementations
- Leads CRM strategy, digital transformation, and enterprise-wide deployments
- Databases knowledge for understanding CRM data structures
- Cross-industry experience with global or highly regulated environments
- CRM configuration, automation, and best-practice implementations
- Stakeholder engagement with senior executives
- Project and change management for enterprise CRM projects
- Data analytics and reporting, including AI-driven insights
- CRM training and documentation, adoption programs
- Business process mapping and CRM-driven process re-engineering
- CRM strategy and roadmap development for long-term transformation
- Strong collaboration and transparency in team settings
- Team player
- Transparent communication
- Strong stakeholder management
- Salesforce (and other CRM platforms)
- Adobe, Microsoft Dynamics, Sitecore (as platform references)
- Database knowledge
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