Billing & Sales Operations Specialist

Who we are We are on a mission to make all science open, enabling the research community to develop the solutions we all need to live healthy lives on a healthy planet. Frontiers is one of the world’s largest and most impactful research publishers, dedicated to making peer-reviewed, quality-certified science openly accessible. Our articles have been viewed 4 billion times, reflecting the power of research that is open for all. Follow the links below to learn more about our work. What we can offer you At Frontiers, our working model for new roles includes a balanced approach that fosters collaboration through regular engagement at our office hubs in key locations. While we value flexibility, we also believe that shared in-person time strengthens team culture, trust, and productivity. We provide a range of benefits across our global locations, including but not limited to: 4 additional wellbeing days in addition to existing annual leave allowance Access to learning platforms and dedicated learning & development time A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan Employees can dedicate three days each year to volunteer Additional benefits depending on your location (e.G. pension plan and private medical care) About Frontiers Institutional Partnerships Our Institutional Partnerships team is at the forefront of the rapidly evolving open access publishing sector, enabling Frontiers’ close collaborations with leading universities, funders, consortia, libraries, and other research organisations – making it easier for their researchers to publish open access. We are building for scale by transforming our traditional B2C strengths into a dynamic B2B strategy. The Role The Sales Operations Specialist, Institutional Partnerships supports the smooth functioning and continuous improvement of our sales operations. This position promotes the team’s efficiency by maintaining clear, consistent, and up-to-date process documentation and training materials to guide team workflows. It also supports broader sales enablement efforts by helping safeguard data quality, facilitating the rollout of new systems and processes and assisting with Salesforce operations. Reporting to the Excellence & Innovation Manager, the Sales Operations Specialist acts as the operational anchor for sales enablement, helping translate structured processes into daily practice and ensuring the tools, systems, and documentation needed for effective collaboration are in place. Kay Responsibilities Develop, maintain, and govern internal SOPs, guides and training materials to ensure clarity and usability. Coordinate inputs from multiple stakeholders to keep documentation aligned with evolving practices. Lead training and onboarding sessions to promote tool and process adoption across the IP team. Promote consistency, adherence and continuous improvement in operational processes. Support testing, documentation and rollout of new Salesforce features in collaboration with product and technical teams. Troubleshoot user issues, identify improvement opportunities and ensure smooth adoption of the tools in place (mainly Salesforce Sales Cloud). Curate and clean datasets across Salesforce, Excel and shared repositories to maintain data integrity. Execute batch data operations (imports, updates, clean-up) and periodic data hygiene checks. Integrate documentation and technology solutions to streamline workflows and scale operations. Conduct user interviews within the team to identify pain points and propose improved solutions. Provide hands-on support for sales operations and coordination activities as needed. Requirements / Knowledge Business expertise Experience producing and maintaining process documentation and training materials. Solid business analysis skills: mapping workflows, identifying inefficiencies and gathering requirements. Experience in sales or marketing operations, CRM administration, or similar enablement functions. Very comfortable with Excel for data curation and management. Familiarity with Salesforce Sales Cloud is strongly preferred. Experience in B2B or sales environments is a plus. Technical skills Fluent in Excel (functions, pivot tables, data cleaning and file preparation). Proficient in leveraging AI tools to improve efficiency and output quality in their own work. Comfortable curating and organizing datasets across tools (Salesforce, Excel, shared databases). Familiarity with process documentation and governance tools; experience producing and maintaining SOPs or training materials. Experience with Confluence is a strong plus. Understanding of CRM workflows and campaign tracking are a strong plus. Experience with Salesforce Sales Cloud is a strong plus. Familiarity with data visualization or query tools (e.G., Tableau, BigQuery) is an advantage. Additional skills Excellent attention to detail and strong organizational skills. Clear written and verbal communicator. Able to translate complex processes into straightforward instructions. Proactive and adaptable. Comfortable learning new systems and taking ownership of unfamiliar tasks. Reliable, responsive and delivers high-quality work while meeting deadlines. Strong interest in adopting AI responsibly to enhance productivity, documentation, data handling and workflow efficiency. Curious and proactive in exploring how AI can improve day-to-day operations. Apply now Please click the 'apply' button on this page and submit your application in English. Please inform us if you require any special accommodations to participate fully in our recruitment experience. You can contact us at for any additional support. Equal opportunity statement Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.