Accommodation Area Market Manager
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As Area Market Manager, you own the commercial performance of a group of markets within the Accommodation team, leading Market Managers and Specialists to grow and retain hotel accounts. You’ll drive area-level plans, negotiate with strategic partners, and embed AI-driven practices to optimize inventory, pricing, and promotions. This role sits at the crossroads of account management, partnerships, and cross-functional collaboration to support global growth and a superior customer experience. You will shape strategies, mentor your team, and partner with Inventory and other stakeholders to deliver measurable results.
Compensaciones / Beneficios- Prime Plus membership
- flexible benefits and bonuses
- birthday day off
- relocation support
- equipment lifecycle program
- Coursera access
- Own KPIs for assigned markets and manage recovery plans for off-track accounts
- Ensure content, rates, and availability are competitive; secure inventory and promotions for high-demand periods
- Translate account management strategy into quarterly area plans; align with overall area targets
- Lead, coach, and develop Market Managers and Market Specialists; conduct 1:1s, performance reviews, and onboarding
- Foster senior relationships with strategic accounts; escalate complex negotiations
- Collaborate on cross-area initiatives and feed market insights back to Inventory
- Embed AI into team processes; sponsor high-value AI use cases and coach responsible usage
- Support Head of Account Management on wider business initiatives and projects
- Proven experience in account management or sales in the hotel industry (must) with at least 5 years in a commercial role
- Strong negotiation skills and a track record of building trusted relationships with key hotel partners
- Experience leading a commercial team with objective-setting and performance management
- Full English proficiency (must); additional European language preferred
- CRM tools experience; Salesforce a plus; knowledge of channel managers
- Disruption-minded and proactive
- Results-oriented with delivery focus in a fast-moving environment
- Adaptability and resilience in changing conditions
- CRM tools (Salesforce preferred)
- Channel management knowledge
- AI tools familiarity (Applied AI; Gemini or similar)
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