Senior Genesys Cloud Cx Consultant Emea
Hace 1 día
Madrid, España
Ayesa Digital
Jornada completa
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Medtronic is seeking a Principal Customer Experience Specialist
- Service & Repair EMEA to drive CX initiatives across the EMEA region, improving NPS and VoC scores. You will analyze feedback and operational data, translate insights into priorities, and coordinate cross-functional improvements with regional teams.
You will collaborate with digital transformation, coach teams on CX principles, and promote a customer-centric culture, contributing to safer, more effective healthcare solutions.
- Service & Repair EMEA to drive CX initiatives across the EMEA region, improving NPS and VoC scores. You will analyze feedback and operational data, translate insights into priorities, and coordinate cross-functional improvements with regional teams.
You will collaborate with digital transformation, coach teams on CX principles, and promote a customer-centric culture, contributing to safer, more effective healthcare solutions.