Swedish-speaking Customer Support Agent in Riga

hace 1 mes


España NordicJobsWorldwide.com A tiempo completo

Join our client´s Team within FinTech at their new office in Riga as a Customer Support AgentAre you fluent in Swedish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.Educational / Professional Qualification:Near-native proficiency in Swedish (CEFR level C1).Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.Previous experience in an outsourced customer service environment is advantageous.Work Experience / Responsibilities:Handle phone calls with customer queries and provide resolutions to end-users.Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.Escalate priority issues per client specifications to the immediate lead as applicable.Work independently and within a team, fostering effective communication with internal and external contacts.Provide exemplary customer satisfaction and meet quality standards on all handled contacts.Complete hours of staffed time on all rostered days.Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.Attend required trainings.Preferred Competencies:Advanced understanding of using computers, adept at multitasking across systems and applications.Optimistic, friendly, positive, and self-motivated personality.Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.Willingness to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.For agents handling written customer contact: Excellent written communication skills in Swedish and a minimum typing speed of 50 words per minute.Clear background check with no criminal record, default payments, or unfavourable credit data.Minimum age of 18 years old.
#J-18808-Ljbffr



  • España NordicJobsWorldwide.com A tiempo completo

    Join our client´s Team within FinTech at their new office in Riga as a Customer Support Agent!Are you fluent in Swedish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish...


  • España buscojobs España A tiempo completo

    German-Speaking Customer Support Agent to Riga, LatviaJoin Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned...


  • España Multilingual Jobs Worldwide A tiempo completo

    Join Our Team in Riga as a Customer Support Agent! Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client. About our Client: Our...


  • España Multilingual Jobs Worldwide A tiempo completo

    Join Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client:Our client...


  • España NordicJobsWorldwide.com A tiempo completo

    Are you fluent in German and English? Do you thrive on solving problems and delivering exceptional customer experiences? If so, we have an exciting opportunity for you to join a leading fin-tech project in the vibrant city of Riga, Latvia!About the RoleAs a Customer Support Agent, you’ll provide world-class assistance to customers via phone, email, and...


  • España NordicJobsWorldwide.com A tiempo completo

    Are you a Swedish speaker with experience in the call center industry? We're looking for new Team Leaders in Riga for an exciting FinTech project!Responsibilities:Motivate, develop, and mentor team members in a dynamic environment.Drive process performance to achieve and exceed SLA targets.Lead complex client engagements, identifying and implementing...

  • Team Leader

    hace 1 mes


    España Grow-Talent.Com A tiempo completo

    Grow-Talent.com is working with a leading multinational technology BPO business that is looking for a Team Leader (Swedish) in Riga who will manage and support the CSA Position: Team Leader (Swedish) Location: Riga, Latvia (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop and mentor team members in a dynamically changing...

  • Team Leader

    hace 1 mes


    España buscojobs España A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Swedish) in Riga who will manage and support the CSA.Position : Team Leader (Swedish)Location : Riga, Latvia (on-site)Employment type : Full-timeDUTIES AND RESPONSIBILITIES :To motivate, develop and mentor team members in a dynamically...

  • Team Leader

    hace 2 meses


    España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading multinational technology BPO business that is looking for a Team Leader (Swedish) in Riga who will manage and support the CSA Position: Team Leader (Swedish) Location: Riga, Latvia (on-site) Employment type: Full-time DUTIES AND RESPONSIBILITIES: To motivate, develop and mentor team members in a dynamically...


  • España buscojobs España A tiempo completo

    The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...

  • Swedish Speaking Trainer

    hace 4 semanas


    España buscojobs España A tiempo completo

    This job posting for a Swedish Speaking Trainer in Riga, Latvia, provides an overview of the responsibilities and the qualifications required for the role, specifically within a call centre setting. Here's a detailed breakdown of key elements:Job Overview:The role is essential for:Training Delivery: Conducting training sessions for new hires (both...

  • Customer Representative

    hace 4 semanas


    España buscojobs España A tiempo completo

    Sales Representative (f/m/d)Full TimeLocation: Barcelona, CataloniaCompany: Beckman Coulter DiagnosticsDate: 14.11.2024Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to ...German Speaking Sales...


  • España Cross Border Talents A tiempo completo

    Job Opportunity: German Customer Support Agent in Gdansk, Poland Position: Customer Support Agent Location: Gdansk, Poland Type: Permanent, Hybrid (2 days on-site, 3 days remote) Working Hours: Monday to Friday, 09:00 - 18:00 Start Date: ASAP Benefits: Meal tickets Private medical insurance Transport reimbursement Responsibilities: Provide excellent customer...


  • España Cataloxy A tiempo completo

    German-speaking Customer Support Agent to Barcelona, SpainID: 200639Publicada: 09.11.2024. Actual hasta: 11.12.2024Salary: negotiableSummary informationPuesto: German-speaking Customer Support Agent to Barcelona, SpainÁrea: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indiferenteEmpresa: Multilingual Jobs WorldwideDescripción de la ofertaWe...


  • España buscojobs España A tiempo completo

    Dutch Customer Service Agent in BarcelonaFull timeBarcelona, Catalonia26.11.2024Dutch Customer Service Agent in BarcelonaFull time Barcelona, Catalonia Recruit4Work SL 26.11.2024Thinking about moving abroad? Take a look at Barcelona! Barcelona is a city where there is lots to do and experience. When moving there you will be able to visit a good number of...


  • España Multilingual Jobs Worldwide A tiempo completo

    Swedish & Portuguese Speaking Customer Support in Malaga, Spain **Job details**: **Location** Málaga**Job type** - Permanent**Discipline** - Customer Service**Reference** 34343**Contact Name** Maja Andersson**Job description**: Gillar du att hjälpa andra och känner dig trygg med att använda telefon, datorer och applikationer i ditt dagliga arbete?...


  • España Recruitment Direct A tiempo completo

    Swedish Speaking Operations Manager – Call Centre Riga, Latvia Salary: €4,000 gross per monthOverview:The Operations Manager will be responsible for overseeing the day-to-day operations of customer service processes, both voice and non-voice, ensuring optimal performance, team efficiency, and high service standards. The role will involve managing staff,...


  • España buscojobs España A tiempo completo

    Job Opportunity : German Customer Support Agent in BucharestPosition : Customer Support AgentLocation : Bucharest, RomaniaType : Permanent, Hybrid (2 days on-site, 3 days remote)Working Hours : Monday to Friday, 09:00 - 18:00Start Date : ASAPBenefits :Meal tickets (25 RON each)Private medical insuranceTransport reimbursementResponsibilities :Provide...


  • España Eco Plus Solutions AB A tiempo completo

    We are an innovative digital marketing agency based in Barcelona, specializing in Google products and advanced marketing solutions. We are seeking a skilled and motivated Sales Representative fluent in Swedish to join our dynamic team. This hybrid role provides the flexibility of working remotely three days a week while collaborating in our Barcelona office...


  • España buscojobs España A tiempo completo

    Job Opportunity : German Customer Support Agent in Gdańsk, PolandPosition : Customer Support AgentLocation : Gdańsk, PolandType : Permanent, Hybrid (2 days on-site, 3 days remote)Working Hours : Monday to Friday, 09:00 - 18:00Start Date : ASAPBenefits :Meal ticketsPrivate medical insuranceTransport reimbursementResponsibilities :Provide excellent customer...