Solutions And Implementation Engineer – Remote

About the clientOur client is an innovative SaaS company developing advanced solutions to help engineering and QA teams streamline software testing, accelerate product delivery, and enhance collaboration. With a strong focus on automation, integrations, and user-centric design, the company empowers global organizations to optimize their quality assurance processes and achieve faster, more reliable releases. They operate in a fast-paced, growth-oriented environment where adaptability, problem-solving, and teamwork are key to success.

About the role
We are seeking a Solutions and Implementation Engineer who will act as a vital link between customers, product, and sales teams. This position blends technical expertise with customer-facing collaboration to ensure successful product adoption and smooth onboarding experiences. You will be responsible for managing both pre-sales and post-sales implementation processes, from running tailored demos to executing integrations and complex deployments. The role is ideal for someone who thrives in a dynamic startup environment and enjoys both hands-on technical work and strategic client interaction.(Candidates should be able to align part of their

working hours
with early Eastern Standard Time.)Role Highlights:Position: Solutions and Implementations EngineerType of work: 100% remote.
Work from office

requirements:
N/A.
Type of contract: Full-time employment agreement (via EOR company). Contractor or B2B agreement is also possible.
Contract

location:
You’ll need to feel comfortable working during US Eastern Standard Time (EST) hours.
Type of company: AI Technology startup.
Years of experience required: 3+ years of experience. Candidates should have 3+ years of experience in implementation engineering, solutions engineering, or technical account management in a SaaS environment, ideally with a technical/engineering background transitioning to customer-facing roles or 3+ years as a QA automation architect/engineer with strong customer-facing experience, along with expertise in Quality Assurance, cloud certifications (AWS, GCP, etc.), and managing the customer lifecycle from onboarding to renewal.
Must-have tech

skills:
Possessing expertise in QA processes, Test Management Systems (TMS) platforms, APIs, CI/CD, issue trackers, strong coding skills in Python and JavaScript, cloud environments like AWS, GCP, and Azure for deployments, as well as familiarity with security and compliance standards such as GDPR, SOC 2, and ISO 27001.
Must-have business / managerial skills

requirements:
Startup experience is a big plus. Possessing strong customer-facing skills, including clear communication of technical concepts to non-technical audiences, effective presentation and consultative abilities, excellent organizational capabilities for managing multiple projects, and proficiency in troubleshooting technical issues with creative, customer-focused solutions.
Nice-to-have skills or

experience:
Background in Quality Assurance or certifications in cloud technologies (AWS, GCP, etc.).
Industry: Software development, software testingRelocation support: N/A.
Bonuses, perks,

benefits:
Reasons why it is a great place to work? It is a great place to work because it fosters innovation, collaboration, and professional growth, offering a supportive environment where employees can thrive, contribute to cutting-edge projects, and enjoy a balance of challenging work and a positive cultureSelection process duration and steps: You will start with an HR meeting, followed by a meeting with the VP of Engineering, then a technical assessment (lasting 30 minutes to 1 hour), a quick review of the exercise, and finally, a concluding interview.
What will you doPre-salesPartner with Account Executives to conduct technical discovery sessions, identifying client needs and defining solution requirements.
Deliver personalized product demonstrations aligned with client use cases.
Lead Proof-of-Concept (POC) projects, including data setup, integrations, and success criteria validation.
Provide technical input for proposals, ensuring scalability and feasibility.
Independently complete client security questionnaires and technical documentation.
Post-salesManage full-cycle customer onboarding, from planning to implementation and deployment.
Oversee infrastructure setup, environment configuration, and UAT coordination.
Develop structured implementation playbooks and success metrics to ensure timely, high-quality project delivery.
Act as the primary technical escalation point, troubleshooting integration, authentication, and infrastructure issues.
Deliver workshops and training sessions for QA engineers, developers, and administrators.
Identify product improvement opportunities and potential upsell or cross-sell cases.
Technical executionWrite and maintain scripts, sample code, and automation flows to support integrations and client adoption.
Design and communicate solution architectures, including cloud infrastructure setup (AWS, GCP, or Azure).
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