Senior Customer Success Manager

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260
- working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin.
Along the way, we’ve:Cultivated a community of more than 650,000 active developers and buildersEarned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projectsBacked by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment
- bringing us to a $5.2bn valuationThat’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out
- whether you’re technical or not
- and share a screenshot of your first workflow with us. The easiest place to start is here: app.
N8n.
Cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
As a Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for some of n8n’s most strategic enterprise customers. With a deliberately small book of business, you go deep: you learn each customer’s business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI.
You will own retention and expansion for your accounts, running a tight operating cadence of kickoffs, success plans, health checks, QBRs and renewals, while proactively managing risk and escalations.
In close partnership with Support, Solutions Engineering, Product and Sales, you turn technical success into durable revenue.
What You’ll Be DoingOwn a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewalBuild an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholdersOwn retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account ExecutivesLead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomesDrive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-valueRun a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalationsQuantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impactPartner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experienceProvide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS teamREQUIREMENTSGerman native speaker: You are a native German speaker with fluent business English, and you are based in Europe (Germany ideal; willing to travel to customers)Senior Enterprise Customer Success

experience:
You’ve owned a small, strategic book of enterprise SaaS customers, going deep on each account, and can run kickoffs, onboardings and QBRs end-to-endRevenue ownership: You’ve carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growthTechnical acumen: You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when to bring in Support.
DACH enterprise

experience:
You’ve worked with large German-speaking enterprises (e.
G. automotive, manufacturing, retail)Commercial acumen & value mindset: You translate product usage into measurable outcomes, ROI and executive-ready business casesAccount strategy & operational rigor: You build account plans, a clear operating cadence and a footprint across large organizations, keeping stakeholders aligned with structure and follow-throughSenior stakeholder management: You communicate crisply with both builders and executives and are known for building durable, high-trust relationshipsBuilder mindset: You enjoy taking ownership and making an impact in fast-changing environmentsNice-to-havesAutomation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realizationFamiliarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp fasterStartup/scale-up

experience:
You’ve operated in high-growth environments and enjoy “build