Information Technology Service Management Specialist
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- €70,000 p/a We are partnered with a world class IT Consultancy based in Spain and working with clients on a global scale offering MSP services. They are currently recruiting for a passionate and innovative ITSM Tooling Lead to take full ownership of their new HaloPSA system
- replacing the legacy Jira environment and shaping the future of how they deliver IT services across the organisation. This is a greenfield opportunity to configure and evolve HaloPSA from the ground up. You'll be the subject matter expert, working closely with technical and non-technical stakeholders to translate business needs into smart, scalable platform solutions — and driving continual improvement every step of the way. What you’ll be doing: Own and configure the HaloPSA platform
- workflows, automations, ticket types, service catalogues, templates, and integrations Lead the migration from Jira, ensuring a smooth transition with minimal disruption to operational teams Act as the go-to expert for all things HaloPSA, providing guidance and support across the organisation Manage platform governance
- upgrades, releases, testing, and go-live activities — to a high standard Build dashboards, reports, and KPIs that give stakeholders clear visibility of performance Drive a continual improvement culture, maintaining a prioritised backlog of enhancements Stay ahead of Halo's product roadmap to ensure we always leverage the latest features The successful ITSM Tooling Lead will have… Hands-on experience configuring and administering an ITSM platform (HaloPSA or HaloITSM experience highly desirable) Strong understanding of ITSM/ITIL frameworks — ITIL certification is a bonus Proven track record managing platform governance, including upgrades, releases, testing, and go-lives Experience designing workflows, automations, and process improvements within an ITSM environment Highly collaborative and approachable with excellent communication skills An innovative mindset and a keen interest in ITSM tooling If you are interested to find out more please apply for the role with an up to date copy of your CV. If you have any questions that you would like to discuss first, please call Adam on +44 7425 559 243.
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Madrid, Madrid, España Bertrandt Group Jornada completaPosición presencial en Pozuelo de Alarcón (Madrid)En Bertrandt Technology Spain somos una compañía internacional de ingeniería con décadas de experiencia desarrollando soluciones tecnológicas innovadoras para sectores tan exigentes como el aeroespacial, defensa, automoción e ingeniería industrial.Con más de 12.000 profesionales y presencia en más...
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Information Technology Service Management Specialist
Hace 1 semana
Comunidad de Madrid, Comunidad de Madrid, España Bertrandt Group Jornada completaPosición presencial en Pozuelo de Alarcón (Madrid) En Bertrandt Technology Spain somos una compañía internacional de ingeniería con décadas de experiencia desarrollando soluciones tecnológicas innovadoras para sectores tan exigentes como el aeroespacial, defensa, automoción e ingeniería industrial. Con más de 12.000 profesionales y presencia en...
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Information Technology Service Management Specialist
Hace 1 semana
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