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David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company. Position: Customer Experience Specialist Location: Valencia, Spain Employment type: Full-time (39h) Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social media Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face Identify and address customer needs to escalate internally to improve and/or develop processes Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity Maintain customer satisfaction and retention through impactful customer experience REQUIREMENTS: Excellent Dutch (C2) speakers with C1 English level Smart and enthusiastic problem-solver with a keen eye for customer service Calm and empathetic when dealing with (difficult) customers Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction Target-driven and trying to exceed expectations BENEFITS: Excellent remuneration package based on experience, skills and performance Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00). Full-time contract of 39 hours per week Fully on-site (no remote work possibilities) Being a part of a dynamic and international team (25 nationalities) Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events High performance culture to kickstart your career and potentially grow within the organization Support with the Spanish administration
