Arabic Speaking Customer Service Agent
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Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As experts in the Customer Support Services sector, we specialize in placing high-caliber professionals into prestigious roles across Europe.
Job OverviewWe are currently seeking a motivated professional for our Arabic Speaking Customer Service Agent position in Bulgaria. This role is a unique opportunity to join a thriving team within the Customer Support Services industry, offering a seamless transition for international candidates looking for world-class jobs in Bulgaria.
Key Responsibilities- Deliver exceptional customer support across multiple channels, including voice, email, and live chat
- Represent our clients with professionalism while resolving complex inquiries within the Customer Support Services sector
- Maintain a deep understanding of product knowledge to provide accurate and efficient solutions to Arabic-speaking clients
- Ensure high levels of customer satisfaction by providing a personalized and empathetic service experience
- Collaborate with global teams to optimize support workflows and maintain service level agreements
- Document all interactions accurately within our CRM systems to ensure high-quality data management
- Participate in regular team briefings to align on quality standards and service performance targets
- Native or fluent Arabic (spoken and written) is mandatory for this role
- Professional proficiency in English to engage with our international office environment
- Prior experience in a Customer Support Services role is highly regarded but not essential
- Excellent communication skills and the ability to solve problems under pressure
- A proactive attitude toward learning and career growth within the international staffing market
- Valid EU passport (or eligibility to work in Bulgaria) is required
What We Offer
- Competitive Monthly Salary package
- Fully Paid Training to ensure you excel in your Arabic Speaking Customer Service Agent position in Bulgaria
- Comprehensive Health Insurance and wellness benefits
- Fully Paid Relocation Package (flight,
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