Customer Success Manager Senior
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The Customer Success Senior Manager (m/f/d) at Onapsis is a \"Coach/Player\".
You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, global accounts.
You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys, ensuring our clients don't just \"use\" our software, but weave it into the fabric of their enterprise security posture.
If you thrive on pressure-testing deal strategies, fostering \"Extreme Ownership\" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.Key ResponsibilitiesThe \"Coach\": Regional Leadership & Force Multiplication (70%)People Management & Mentorship: Lead a team of CSMs and Renewal Reps. you are pressure-testing renewal strategies, identifying expansion \"white space,\" and coaching your team on how to navigate complex SAP/Cybersecurity stakeholders.Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey.
Strategic \"North Star\" Portfolio (30%)Elite
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