Operations Specialist

Facilities Manager - TUMO Bilbao-Bizkaia, SpainABOUT US:The TUMO Center for Creative Technologies is a free educational program that empowers teenagers aged 12 to 18 to take charge of their own learning paths, allowing them to expand their knowledge in technology and creativity, regardless of their socioeconomic background. Founded in Yerevan, Armenia, in 2011, TUMO is now present in 10 countries, including France and Germany, and soon in Japan, the Netherlands, and the United States.TUMO is launching its first center in Spain TUMO Bilbao-Bizkaia is currently being implemented by Shaken Not Stirred , the same team that successfully established TUMO in Portugal in three locations — Lisbon, Coimbra, and Porto — creating a growing network of creative learning centers across the country. Each center has the capacity to welcome up to 1,500 students .Students combine TUMO’s learning objectives — Robotics, Photography, Game Development, Graphic Design, Filmmaking, Programming, Music, and Animation — to create personalized learning plans that they continuously adapt according to their progress and evolving interests. Soft skills such as teamwork, initiative, empathy, and effective communication are integrated into the program alongside subject knowledge and technical skills.There are three learning methods at TUMO: Self-Learning, Workshops, and Learning Labs . These take place in person at TUMO centers under the guidance of our pedagogical and mentoring teams, with access to our digital platform and all the necessary hardware and software.The main responsibilities include:Supporting the start of the center's school year , defining/revising processes and implementing the yearly facilities and IT roadmap under the center’s priorities and objectives;Oversee the maintenance, security, and proper use of the TUMO center’s facilities, ensuring a safe and functional environment for students and staff;Coordinate repairs, cleaning, and general upkeep by liaising with service providers and ensuring compliance with safety standards;Monitor the mandatory safety and emergency training for the teams, with the indications and timetable of the central team;Supervising the team's occupational health appointment process and other administrative tasks related to billing control, purchases and payments;Manage the inventory and distribution of materials and equipment for staff and students, ensuring proper use and handling necessary repairs;Oversee the IT infrastructure, central management of the email accounts, manage hardware and software lifecycle, guarantee the perfomance of IT systems and maintain the Business Continuity and Security Plan collaborating with the external IT support provider ;Support the planning and execution of events by coordinating logistics, managing supplies, and setting up spaces as needed;Maintain stock of office supplies, educational materials and merchandise, ensuring availability and efficient procurement processes;Continuously seek improvements in facility operations , ensuring modifications and new implementations are completed effectively;Provide general administrative support to the center and other teams, assisting in day-to-day operations as required.WHAT YOU BRING:Facilities Strategy: Ability to design and implement the entire facilities and IT roadmap with strategic thinking, ensuring compliance with objectives;Process Optimization: Capability to streamline procedures, enhance efficiency, and ensure smooth operations within the admissions and onboarding cycles;Communication with Stakeholders: Ability to effectively communicate with prospective students, parents, and stakeholders, both in writing and verbally, to build trust, provide guidance, and ensure a positive admissions experience. We foster empathetic, positive and sensitive communication in line with our educational values;Procurement and Inventory Management: Strong skills in tracking and maintaining equipment and resources, keeping data up to date;Facility Operations: Experience of facility maintenance, space planning and optimization, emergency preparedness, local building codes and regulations;Supplier and Contract Management: Ability to build trust relations with suppliers, service providers, and contractors, analyzing contracts, expenses and optimizing cost efficiency;Digital Infrastructure: Knowledge of digital infrastructure, software management and automation systems;Conflict Management: Ability to handle sensitive or challenging situations involving students and parents, while collaborating with the educational team to find the best solution;Data analysis and Reporting: Proficiency in data analysis, performance tracking, and reporting using Excel or similar tools. Comfortable with technological tools, processes and resources;Mandatory fluency in English, Castilian and Basque (both Spanish languages)WHAT WE OFFER:We are a dynamic team who enjoy working together and believe that we can have an impact on education in Spain.In-Loco Full-Time Position : Work on-site at the dynamic TUMO center in Bilbao located in the the wonderful Azkuna Zentroa Building;Contract type: Full-TimeCompetitive Compensation: Receive a compensation and benefits package that reflects the role's responsibilities and aligns with your experience;Schedule: Working hours depend on the TUMO student timetable, and will be agreed upon entry;Reporting: TUMO Bilbao-Bizkaia Center Manager and COO (TUMO Portugal)Growth Opportunities: We are an organization with different projects and locations, with opportunities arising that encourage professional development.HOW TO APPLY:All applications must be submitted through the Shaken Not Stirred Linkedin page, including your CV. If you have any questions, feel free to email us at , and we’ll respond promptly. All applications will be handled with respect, in strict confidentiality and also, regarding the use of Artificial Intelligence by our ATS Factorial RH during the recruitment process, in compliance with regulation (EU) 2024/1689.#J-18808-Ljbffr