Customer Service Intern

hace 2 semanas

Madrid, España Heinz A tiempo completo

Customer Service Intern

This is an amazing opportunity for a hardworking Student/New Graduate interested in making a difference at Kraft Heinz The position is part of the Sales & Operations Planning (S&OP) Department in Madrid, where you will join a passionate team, alongside peers always trying to reach the next level.

Every internship in our Company offers outstanding opportunities to develop knowledge and skills, gain real business experience, get exposure to senior leadership, and attend tailored training.

As an intern, you will take ownership of projects and especially of your career. At Kraft Heinz, we provide the playing field. You change the game Are you up for the challenge?

In brief, you will be responsible for:

  1. Owning the full customer service cycle: from the initial order all the way to the order invoicing
  2. Playing a pivotal role in the coordination between the client, vendor, logistics, and finance
  3. Working hand-in-hand with the sales and finance team to prevent disputes and understand the difference in pricing
  4. Coordinating cross-functional teams locally (Retail, R&D, planning, supply chain, logistics, and finance)
  5. Act as a support to the customer service team with administrative support on an ad hoc basis and assist with customer service projects

Qualifications

Hard Skills & Capabilities

  1. Relevant degree in Management, Business Administration, or Supply Chain Management
  2. Proficient in Business English and Spanish
  3. Great command of Microsoft Suite (especially Excel and PowerPoint)
  4. Experience with SAP is a plus

Please kindly note that it is necessary to have an EU Working Permit (Orientation Year Visa not included) in order to proceed for this position.

Professional Attributes

  1. Curiosity, positivity & passion: You’re curious, positive, and enthusiastic. People know you as the driver of the team.
  2. Communication Skills: With us, you’ll easily be exposed to senior management, no matter your level. Therefore, it’s important you have excellent interpersonal skills to deal with all kinds and levels of different stakeholders.
  3. Project management skills: Time management has no secrets for you. You’re organized, structured, and always have an overview of all the results. You know how to bring multiple projects to a successful ending within the given timeframe.
  4. Emotional intelligence: We highly value people who demonstrate the ability to put themselves in the shoes of someone else, anticipating reactions and feelings and find the right words to connect with effective storytelling.

Practical information:

Type: Curricular or Extracurricular

Duration: 6 months (full-time) with the possibility of a 6-month extension

Salary: 600€ + Ticket Restaurante

Location: Madrid, Spain

All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

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