First Line Analyst

hace 3 días

Barcelona, España Computacenter A tiempo completo

First Line Analyst (German) 80% FROM HOME Join to apply for the First Line Analyst (German) 80% FROM HOME role at Computacenter . Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers source, transform and manage their IT infrastructure to deliver digital transformation worldwide. Responsibilities Answering and supporting queries via tools, phone and email, keeping daily contact with users calling from all over Europe. Resolving IT issues for partners during office work. Documenting and logging calls on the ticketing tool. Delegating unresolved problems to competent teams. Maintaining and improving customer satisfaction level. Communicating with direct team members and different departments. What we offer you 80% work from home – 4 days/month on‑site. Full‑time contract 39 hours/week. Rotative schedule, Monday‑Friday 07:00‑18:00. Ticket restaurant (1100€ per year) after 3 months. Annual salary of 20,535.87€ gross/year. International environment with support and respect. Access to VIP District: gym discounts, restaurants, car wash, etc. Career development and leadership programme opportunities. Free online language classes (GER, FRE, SPA, ENG). Fast recruitment process. Fully paid training. Ideal candidate Advanced level of German and English. Interest in learning about IT. Positive, can‑do attitude and problem‑solving mindset. Logical thinking and enjoyment of helping others solve issues. Outstanding communication skills and customer‑focused mindset. Enjoy working in a team. Respect time schedule and punctuality. About us Computacenter is a leading independent provider of IT infrastructure services with about 15,000 employees worldwide. We support around 4.2 million users from our Global Service Desk across more than 70 countries and 30 languages. At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various opportunities for professional and personal development. Our informal atmosphere and strong sense of belonging make you feel part of a great community. #J-18808-Ljbffr

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