IT Business Partner

IT Business Partner The IT Business Partner acts as a strategic and operational liaison between business units and IT. This role ensures operational excellence by overseeing applications, managing vendor relationships, conducting strategic analysis, and aligning IT solutions with organizational goals. Candidate may be based in any of our offices located in Spain, Italy, Portugal, Sweden, or Norway. Key Responsibilities Business & IT Alignment Serve as the primary bridge between business functions and IT. Maintain a deep functional understanding of business processes and applications. Act as the subject matter expert for the assigned business area. Applications & Vendor Management Oversee application performance, upgrades, and support. Build and maintain strong, respectful relationships with vendors. Monitor SLAs, escalating only when resolution fails. Track incidents and enhancements using tools like Freshservice and Azure DevOps. Business Analysis & Documentation Utilize APIs and SQL for data extraction and analysis. Document business needs clearly for both technical and non-technical audiences. Prepare detailed specifications for development teams. Create and maintain a knowledge base for common issues and configuration tips. Business Needs & Governance Validate business needs against existing tools, recommending M365 solutions only when justified. Lead gap analysis processes. Drive continuous improvement through stakeholder collaboration. Project Management Manage small-scale projects and support coordinators on larger initiatives. Define project milestones, deliverables, tasks, and risks. Register and manage all project items in Azure DevOps. Cross-Functional Coordination Collaborate with the Service Desk to ensure quality escalations. Engage with other business partners on cross-functional projects. Work with Development teams to create EPICs and support rollout plans. Coordinate with the Digital Workplace team to ensure M365 guidance and avoid redundant solutions. Core Capabilities Technical Skills Knowledge in SQL and working with APIs. Experience with ITSM tools (e.g., Freshservice) and project tracking platforms (e.g., Azure DevOps). Familiarity with the Microsoft 365 ecosystem and digital workplace tools. Soft Skills Strong analytical and documentation capabilities. Excellent communication and stakeholder management. Ability to manage vendors and lead cross-functional initiatives. Ability to collaborate and work in a team. Ethical commitment and transparency in actions. Accountability Ability to take responsibility and meet commitments. Building trust and strong relationships. Respect for diversity and others' contributions. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Required Experience 2-3 years of experience in IT roles such as Business Analyst, Digital Workplace Engineer, or IT Project Manager. Proven ability to coordinate cross-functional initiatives and translate business needs into IT solutions. Culture and Values Safety: We uphold safety as our first priority above all other business outcomes. Integrity: We are honest, do the right thing, and communicate respectfully and appropriately. Trust: We foster an environment of openness and reliability, where trust is earned and valued. Teamwork: We work together and collaborate to achieve collective goals, ensuring that everyone feels welcome in an inclusive and diverse workplace. Respect: We treat all employees, customers, and stakeholders with dignity, courtesy, and kindness. We listen to others’ ideas and welcome their input to improve. Accountability: We are answerable for our actions, behaviours, and performance, and we inspire others to uphold their commitments and take responsibility. Take the next step in your career with Avincis – where meaningful work and personal development converge. Apply today and be part of something extraordinary Note: As a company committed to equal opportunities between women and men, AVINCIS evaluates all applications according to objective criteria in order to select the most suitable person for the position offered, regardless of gender. #J-18808-Ljbffr