Global Incident Command Lead — IT Operations

Hace 23 horas

seville, andalusia, España Volkswagen Group Services Valencia Jornada completa
Volkswagen Group Services Valencia is seeking an Incident Management Coordinator to run the Central Incident Board for a new Level 2 IT Operations service focused on connected-vehicle digital products. You will act as the focal point during major incidents, drive communications and resolutions, and ensure a high-quality service experience across four brands and multiple time zones.
You will manage the incident lifecycle in JIRA and ServiceNow, classify incidents, monitor SLAs, and feed
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