Senior Customer Success Manager, International
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Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees- our employee NPS is in the high 80s.
About the role
We're hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You'll be the primary CSM for EMEA and Indian clients, with selected accounts in other Asian markets where working hours align. You'll own those relationships from late-stage sales through implementation and ongoing growth.
You’ve joined our Customer Success team, with day-to-day support from your manager and the broader Success team. You'll also work closely with the International team, joining relevant meetings and getting help with questions and escalations outside US working hours.
What you'll do
Lead onboarding and launch planning for high-value clients.
Own a portfolio of enterprise and mid-market relationships.
Run recurring meetings and monitor
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