IT Support Analyst – Global Platforms
hace 2 semanas
Talan – Positive Innovation Talan is an international consulting group specializing in innovation and technology‑enabled business transformation. With over 7,200 consultants in 21 countries and a turnover of €850 M, we deliver impactful, future‑ready solutions. About Talan Headquartered in Paris, Talan combines technology, innovation, and empowerment to deliver measurable results for clients worldwide. Over the past 22 years we have built a strong presence across IT and consulting, and we’re on track to reach €1 billion in revenue this year. Core Areas of Expertise Data & Technologies: Large‑scale, end‑to‑end architecture and data solutions including data integration, data science, visualization, Big Data, AI, and Generative AI. Cloud & Application Services: Integration of leading platforms such as SAP, Salesforce, Oracle, Microsoft, AWS, and IBM Maximo to support cloud migration and operational efficiency. Management & Innovation Consulting: Business and digital transformation initiatives using PM, PMO, Agile, Scrum, Product Ownership frameworks, and support for Supply Chain, Cybersecurity, and ESG/Low‑Carbon strategies. Technical Support Analyst II We are looking for a Technical Support Analyst II to join our international support team. In this role you will provide technical Level 0 and Level 1 support both onsite and remotely, ensuring the stability, efficiency, and reliability of critical business platforms. You will act as the first point of contact for incidents and requests, collaborating closely with second‑level teams, suppliers, and business stakeholders to guarantee seamless operations. Responsibilities Provide Level 0 and Level 1 technical support for global platforms (onsite and remote). Reception, prioritization, investigation, escalation, and resolution of incidents. Monitor and respond to critical alerts. Manage incidents and requests through ServiceNow. Track and support continuous improvement plans for batch and online processes. Collaborate continuously with second‑level teams and external suppliers. Monitor platform performance and metrics to identify and prevent deterioration. Serve as the main communication link with Business users during incidents. Qualifications 1–3 years of experience in a technical support or IT operations role. Degree in Computer Science, Engineering, or a related field. Technical Skills & Knowledge Knowledge of platform configuration and structure. Understanding of incident flows and production start‑up processes. Familiarity with monitoring applications. Experience with ITIL framework and IT Service Management best practices. Experience with ServiceNow for incident and request management. Business Knowledge Basic knowledge of wholesale banking and financial products (mandatory). Languages English – minimum B2 (required). Spanish – desirable. Nice to Have Python, Elasticsearch, OpenShift, Appian, API Connect, Oracle, MySQL, Power BI and related technologies. What We Offer Full‑time contract. Opportunity to grow in a multicultural and international environment. Smart Office Pack for comfortable work‑from‑home setup. Training and career development. Benefits and perks such as private medical insurance and life insurance. Hybrid work flexibility (position based in Málaga, Spain, relocation mandatory). Possible support for work‑permit management. We would be delighted to meet you. If you are looking forward to joining this challenge, please apply #J-18808-Ljbffr
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IT Support Analyst – Global Platforms
hace 7 días
Málaga, España Talan A tiempo completoCompany Description Why Talan? Talan – Positive Innovation Talan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, we are committed to delivering impactful, future-ready solutions. Talan at a Glance Headquartered in Paris...
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IT Support Analyst – Global Platforms
hace 2 semanas
Málaga, España Talan A tiempo completoCompany Description Why Talan? Talan – Positive Innovation Talan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, we are committed to delivering impactful, future-ready solutions. Talan at a Glance Headquartered in Paris...
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Málaga, España Talan A tiempo completoIT Support AnalystCompany Description Why Talan? Talan - Positive Innovation Talan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of 850M, we are committed to delivering impactful, future-ready solutions. Talan at a Glance Headquartered...
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Málaga, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment...
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hace 2 días
Málaga, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment...
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hace 1 día
Málaga, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative...
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hace 2 horas
Málaga, España Talan Group A tiempo completoTalan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultantsin 21 countriesand a turnover of €850M, we are committed to delivering impactful, future-ready solutions. Talan at a Glance Headquartered in Paris and operating globally, Talan combines technology, innovation, and...
