Technical Support Analyst

hace 2 días

Málaga, España Santander A tiempo completo

Technical Support Analyst - SCIB

Country: Spain

**SCIB Global is looking for a Technical Support Analyst based in our Málaga Towers office.**

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

**Santander Corporate & Investment Banking (SCIB)**is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation.

**WHAT YOU WILL BE DOING**

As a **Technical Support Analyst**your tasks and goals will include:

- Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
- Reception, prioritization, investigation, escalation and resolution of incidents.
- Critical Alerts monitoring.
- Rising and follow up of continuous improvement plans for batch and online.
- Continuous collaboration with second-level teams and suppliers.
- Monitoring of metrics in order to improve and detect their deterioration.
- Communication with users being the only communication link with Business at times.
- Experience in ITIL framework
- Management and resolution of incidents and requests through Service Now.

EXPERIENCE
- 1-3 years of experience in relevant fields.

EDUCATION
- Degree in Computer Science or similar.

SKILLS & KNOWLEDGE

Techniques:

- Technical knowledge on the configuration and structure of SCIB platforms,
- Technical knowledge of incident flows and product production start-up.

Knowledge:

- Indispensable basic knowledge of wholesale banking and financial products.
- Indispensable English B2.
- Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI,etc.

Other:

- Guards availability.
- Ability to provide remote support (different geographies).

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