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Technical Support AnalystPosition Title: Technical Support Analyst Area: IOS Location: Málaga Description Position Title: Technical Support Analyst Division/Soc: SCIB Global Area: IOS Location: Málaga WHAT YOU WILL BE DOING As a Technical Support Analyst your tasks and goals will include: Technical Level 0 and 1 support of the global SCIB platform both onsite and remote. Reception, prioritization, investigation, escalation and resolution of incidents. Critical Alerts monitoring. Rising and follow up of continuous improvement plans for batch and online. Continuous collaboration with second-level teams and suppliers. Monitoring of metrics in order to improve and detect their deterioration. Communication with users being the only communication link with Business at times. Knowledge of monitoring applications. Experience in ITIL framework. Management and resolution of incidents and requests through Service Now. EXPERIENCE 0-3 years of experience in relevant fields. EDUCATION Degree in Computer Science. SKILLS KNOWLEDGE Techniques: Technical knowledge on the configuration and structure of SCIB platforms. Technical knowledge of incident flows and product production start-up. Knowledge: Indispensable basic knowledge of wholesale banking and financial products. Indispensable English B2. Desirable knowledge of Python, Elastic Search, Openshift, Appian, API Connect, Oracle, MySQL, PowerBI, etc. Other: Work under stressful situations. Teamwork. Adaptation to change. Guards availability. Travel availability. Ability to provide remote support (different geographies). With initiative and communication skills. Results oriented. ios, Service Now
