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hace 2 semanas
Head of IT Operations & Service Delivery (EU project) LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70‑year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. In June 2025 LYB announced the sale of four olefins & polyolefins sites in Europe. The new company will be a scaled leader in European Olefins & Polyolefins, focusing on customer excellence and operational excellence. Role Overview Lead the delivery, performance, and continuous improvement of IT services across the enterprise. Manage a blend of internal staff and managed service providers, ensuring reliability, security, cost‑effectiveness, and alignment with business needs. Drive operational cost optimisation, process standardisation, and robust disaster recovery and business continuity planning. Key Responsibilities Lead and govern end‑to‑end IT service delivery across HQ and all plants. Ensure consistent, high‑quality service management (ITIL‑based) across incident, problem, change, and request processes. Drive improvement initiatives to enhance service quality, efficiency, and user satisfaction. Define, oversee, and report on service performance, SLA compliance, KPIs, and user satisfaction. Oversee all on‑premises and cloud infrastructure, including networks, servers, storage, endpoints, and collaboration platforms. Manage hybrid cloud operations (Azure, SaaS environments) with MSPs. Drive infrastructure modernisation, automation, and cost optimisation. Lead the end‑to‑end lifecycle of workstation preparation and delivery. Partner with the Head of Application Support to ensure reliable platform and application performance, for both SAP and non‑SAP environments. Manage technical infrastructure underpinning business applications (databases, middleware, integration platforms, and identity management). Collaborate on root‑cause analysis, release management, and change planning for business‑critical systems. Standardise support processes and documentation to drive efficiency and reduce operational risk. Manage the internal Service Desk (L1) team to deliver prompt, effective support to users and coordinate escalations to L2/L3 or MSPs. Implement self‑service portals and knowledge bases to improve first‑call resolution and reduce ticket volumes. Own and manage the IT vendor and contract portfolio, including all Managed Service Providers, infrastructure, cloud, software, and hardware vendors. Lead the end‑to‑end vendor lifecycle: selection, onboarding, performance management, renewal, and offboarding. Conduct regular business reviews, track service KPIs, SLAs, and drive accountability. Partner with the Cybersecurity & GRC team to ensure service operations comply with regulatory standards (ISO 27001, GDPR, etc.). Support vulnerability remediation, patch management, and audit readiness. Develop and manage the IT Operations budget, including infrastructure, licensing, MSP contracts, and hardware lifecycle. Track operational expenditure and identify cost‑saving opportunities. Promote a culture of operational excellence and proactive service improvement. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, or related discipline. ITIL v4 Certification required. Preferred: PMP, COBIT, Azure or AWS certifications. 10–12 years of IT operations, infrastructure, or service delivery experience. 5+ years in a leadership role managing hybrid (internal + MSP) IT delivery models. Demonstrated success in ITSM, vendor management, and platform operations. Experience in the chemical, manufacturing, or process industry preferred. Experience developing, implementing, and testing disaster recovery and business continuity plans is highly desirable. Proven experience in end‑to‑end IT vendor and contract management, including negotiation, performance management, and compliance. Benefits We offer an environment that encourages personal and professional growth and rewards performance. You will have the possibility to work with specialists in all fields to develop innovative solutions and extend your national and international network. In addition, we offer a competitive salary package. Application Process Please send your resume via the application button. If you have questions, contact James Smeets, Talent Acquisition Consultant at #J-18808-Ljbffr
