Danish Speaking Customer Service Agent
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Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.
Danish Speaking Customer Service Agent
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, specializing in connecting top-tier talent with world-class organizations. As a leader in the global staffing market, we take pride in facilitating professional growth through high-impact roles, including exclusive Danish-speaking jobs across the continent.
Job Overview
We are currently seeking a motivated professional for a Danish Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This role within the customer support services industry offers a unique opportunity to build an international career while benefiting from a fully comprehensive relocation support package.
Key Responsibilities
Deliver exceptional support to customers via phone, email, and live chat within the fast-paced customer support services industry
Represent our premium clients by maintaining high standards of communication in native-level Danish
Resolve complex inquiries and technical issues efficiently to ensure maximum customer satisfaction
Collaborate with international teams to maintain quality benchmarks and exceed performance targets
Accurately document all customer interactions in the CRM system to track support trends
Contribute to a positive, solution-oriented environment that defines our successful operations in Sofia
Requirements
Native or fluent Danish (spoken and written) is mandatory for this role
Professional proficiency in English to collaborate with our diverse team
Valid EU passport or residency status allowing you to work in Bulgaria
Proven experience in the customer support services industry is considered a strong advantage
Strong empathy, patience, and excellent problem-solving capabilities
Availability for on-site work in Sofia, contributing to the most sought-after jobs in Bulgaria
Benefits
Competitive Monthly Salary package
Fully Paid Training programs to ensure your success
Comprehensive Private Health Insurance
Fully Paid Relocation Package (flight,
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