ITG Genesys Cloud Administrator
hace 4 días
BNP Paribas Group is a large international banking network with a presence in 72 countries. The organization is an international financial services group with more than 200,000 employees and roots in Europe. About the Job MISSION ITGP Telecom & Workspace is responsible for providing IT services to our clients by ensuring the evolution of the digital market in a secure and efficient environment, with reliable quality. This function encompasses infrastructure and collaborative tools, as well as an interactive voice response solution: Genesys deployed for remote support team. Responsibilities Study and follow new customer onboarding and respect delivery timeline Design and implement specific flow in Architect Implement Genesys Cloud Agent Scripts Study and create Genesys third party integration (External Chatbot, API, AI service…) Maintain the Genesys architecture in operational condition, as well as its adhesions (API interconnections). Understand the development carried out in the Architect module, to better support our clients. Manage and resolve incidents and problems that affect the Genesys service, applying root cause analysis and preventive actions. Communicate effectively with internal and external stakeholders, providing regular updates, escalations, and feedback on the delivery status and issues. Assist users of the solution with end-to-end call analysis and metrics search. Assist with the implementation of Genesys Dashboard and reports (statistical indicators, banners). Requirements Studies: Bachelors in computer science or equivalent Appreciated Certifications: Genesys Cloud CX Specialist, Architect, Developer, AI Certifications Experience: 5+ years in a similar environment. Multinational + 10000 users at least. Languages: High English spoken and written fluent (B2/C); French spoken and written valued Skills – Technical: Strong knowledge of IT service delivery methodologies (ITIL, Agile, DevOps); excellent communication; strong analytical and problem-solving; attention to detail; ability to work independently and in teams under deadlines Transversal & Behavioral: Mature, independent, well organized with excellent communication; multicultural experience; quick thinker and good decision-maker; customer-minded Benefits Training programs, career plans and internal mobility opportunities, national and international thanks to presence in different countries Diversity and Inclusion Committee and employee communities (PRIDE, We Generations and MixCity) Corporate volunteering program (1 Million Hours 2 Help) Flexible compensation plan Hybrid telecommuting model (50%) 31 vacation days Diversity and inclusion commitment BNP Paribas Group in Spain is an equal opportunity employer and provides equal employment opportunity to all job seekers. We are committed to ensuring that no individual is discriminated against on grounds of age, disability, gender reassignment, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are core to our recruitment policy as they foster creativity and efficiency, which increases performance and productivity. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology #J-18808-Ljbffr
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ITG Genesys Cloud Administrator
hace 2 semanas
madrid, España BNP Paribas CIB A tiempo completoJoin to apply for the ITG Genesys Cloud Administrator role at BNP Paribas CIB The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with more than 200,000 employees with solid roots in Europe. About The Job MISSION The ITGP Telecom &...
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Madrid, España BNP Paribas CIB A tiempo completoJoin to apply for the ITG Genesys Cloud Administrator role at BNP Paribas CIBThe BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with more than 200,000 employees with solid roots in Europe.About The Job MISSIONThe ITGP Telecom & Workspace...
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