Remote Customer Success Manager

hace 5 días


España CrowdStrike A tiempo completo

Join to apply for the Customer Success Manager (Remote, ESP) role at CrowdStrike As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We’re also a mission-driven company. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. The future of cybersecurity starts with you. As a Customer Success Manager, you will help our customers derive maximum value from their investment in Next-Gen SIEM/LogScale product suite. As their trusted advisor and advocate, you will gain a deep understanding of their business and objectives, leading to project success, retention and growth with their CrowdStrike products. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills. Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and engineering teams. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Drive escalations with executive management and stakeholders. Help drive customer references and evangelize customer success stories. Create knowledge base content to capture new learning for reuse throughout the company and user base. Bachelor’s Degree or equivalent experience. Minimum of 3 years of experience in a CSM or TAM role. Knowledge of enterprise web technologies, security and cutting-edge infrastructures. Excellent customer service skills and ability to quickly establish technical credibility with customers. Commitment to customer success. 3+ years of Customer Success/Support/Technical



  • España CrowdStrike A tiempo completo

    Join to apply for the Customer Success Manager (Remote, ESP) role at CrowdStrike As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced...


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