Danish speaking Customer Service Representative Barcelona office
hace 1 semana
Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications Escalate any potential service issues to the senior team members, as needed. Adhere to all project processes and procedures Ensure compliance with the contractual SLA Provide coverage for other Agents in their absence, whether within the same team or across different teams Collaborate with the team on specific projects, when requested Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records Participate in regular team meetings Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction REQUIREMENTS: Native / fluent in Danish, both verbal and written. Proficiency in English (minimum B2 level) A minimum of 1 year of customer service experience is required experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary Strong aptitude for working in a customer service environment Excellent customer care skills, with the ability to listen to and understand customer needs Capable of taking ownership of calls and progressing them to resolution or escalating them when needed OFFER: Excellent remuneration package based on experience, skills and performance Working schedule: Monday to Friday, 08:00 AM - 05 PM Be part of a dynamic and creative team with positive and friendly atmosphere 23 working days of paid annual leave Guidance and tools to reach your full potential.
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Barcelona, España Jobs By Nordics A tiempo completoExperience the power of what’s next in your career Are you ready to take your career to the next level? Our client is a global technology and services leader helping some of the world’s most recognized brands grow through innovation and integrated solutions — in more than 70 countries. We are now looking for a Danish-speaking Customer Service...
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Barcelona, España City Job Offers A tiempo completo**Danish-speaking customer representative in Barcelona** Are you passionate about fashion and your language is Danish? Are you lively, goal oriented, and you love helping people? We have a great position with fantastic benefits and career opportunities in sunny Barcelona. We are seeking Danish speakers to provide high-quality customer service for a top...
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Barcelona, Barcelona, España The lemon Consulting A tiempo completoPosition: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently Record call details in the call management system, ensuring timely responses and...
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Barcelona, Barcelona, España The lemon Consulting A tiempo completoPosition: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficientlyRecord call details in the call management system, ensuring timely responses and resolutions...
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Barcelona, Barcelona, España Initiate International A tiempo completoAre you passionate about luxury brands and exceptional customer service?Join this team as a Danish speaking Customer Service Ambassador and become a part of their prestigious luxury eCommerce company based in Cape Town, South Africa You will deliver world-class customer service to customers via email, chat, and phone while maintaining a deep knowledge of...
