Client Success Partner
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Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.
Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by :
coordinating the different 360Learning resources (technical, pedagogical,...)
empowering the client with the Enterprise positioning and vision provided by our solution
Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.
Within one month, you will:
Master our product and Convexity corporate culture
Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
Participate in your first customer meetings with other CSP’s from the team
Within three months, you will:
Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning
Start new projects with prospects and clients
Within six months you will:
Define the learning transformation roadmap with the client and identify the resources needed to achieve them
Define a retro-planning of the initiatives on the solution and vouch for it
Identify and document customer use cases
Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
Work with the
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