Customer Care Specialist
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If you are a caring, organized, and proactive person, we want to talk with you We have an immediate opening for a full-time Customer Care Specialist who will be the warm and reliable voice for our customers.
About Us:We are Cornet Barcelona, an international luxury glassware company, and El Tribut, a renowned restaurant in the heart of Barcelona. We have big ongoing projects together. We're a team that is focused on continuous professional and personal growth. You'll be working in a diverse, culture-focused team, surrounded by dedicated and growth-driven people.
About You:- Naturally patient and kind
- Have genuine empathy with people
- A team player and able to take direction
- Love solving problems and helping people
- Treat customers well not because you have to, but because it is the right thing to do
- A self-starter and can work on your own with minimum supervision
- Capable of remaining calm and efficient under stress - we receive a lot of emails and inquiries during the holiday season
- Respond to customers through emails, WhatsApp chats, phone calls, and social media comments/ direct messages.
- Answer customer reviews, thanking customers for positive reviews and handling complaints with care.
- Resolve inquiries, order issues, delivery concerns, and any other related experience issue
- Bachelor's degree in communication, human resources, marketing, business, or a related field.
- Previous experience in customer service or customer support.
- Fluent in Catalan, Spanish, and English, both written and spoken.
- Proficient in MS Word, Google Docs, email, and grammar.
- Requisitos de informática: No indicado
- Contrato de trabajo: Contrato indefinido
- Jornada de trabajo: Horario de Mañanas y tardes
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