Customer Success Manager
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The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.
You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building.
If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.
About the roleYou’ll own net revenue retention across around 60 hotel group accounts in Spain, Italy and Portugal, measured on closed cross-sell revenue rather than pipeline. These are multi‑property, multi‑stakeholder customers, and growth only happens when one person owns the full relationship across RMS, POS, Payments and Terminals. You’ll run it inside a pod, with specialists handling execution alongside you.
What you’ll be doing- Own NRR across a ~60‑
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