Customer Success Manager
hace 15 horas
Join to apply for the Customer Success Manager role at Caravelo .About CaraveloCaravelo is a fast‑growing SaaS company revolutionizing airline subscriptions and travel commerce. The Customer Success team is at the heart of ensuring our clients maximize value from our solutions while fostering strong, long‑term relationships.ResponsibilitiesDrive a structured success plan across onboarding, adoption, and expansion to ensure customers achieve their business goals.Lead client onboarding by aligning expectations, defining core processes, and ensuring a smooth implementation.Monitor key metrics to track adoption, usage, and overall engagement.Organize and lead weekly client calls and quarterly business reviews to assess performance and identify growth opportunities.Address customer concerns proactively, identifying early signs of frustration and ensuring quick resolution.Influence customer lifetime value through retention, satisfaction, and NPS performance.Identify and execute upsell and cross‑sell strategies to drive revenue growth.Work closely with Sales and Marketing teams to align on customer needs and expansion opportunities.Act as a trusted advisor, helping clients articulate and demonstrate the value of Caravelo’s solutions.Maintain constant communication with customers, staying attentive to their needs and expectations.Foster collaboration with internal teams to ensure consistent service levels and aligned interactions across departments.Implement research activities to gather client feedback and identify opportunities for service improvement.Serve as an escalation point for critical issues that impact customer success.Work closely with Product & Support teams to ensure timely resolution of any technical or operational challenges.Optimize internal processes to enhance efficiency and reduce churn risk.Maintain accurate documentation of client interactions, feedback, and progress.Qualifications3+ years of experience in Customer Success,
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Customer Success
hace 1 semana
Barcelona, España Customer Success Unit A tiempo completoPosition overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...
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Customer Success Manager
hace 2 semanas
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
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Manager Customer Success
hace 4 días
barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Customer Success Manager
hace 2 semanas
Barcelona, España Zynap A tiempo completoJoin to apply for the Customer Success Manager role at Zynap .At Zynap, we’re looking for a Customer Success Manager who will own the customer relationship end to end, ensuring customers consistently realize value from our platform as we continue to scale.You’ll act as the face and voice of Zynap for our customers, building trusted, long‑term...
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Customer Success Manager
hace 4 días
Barcelona, España Kantox A tiempo completoWe are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...
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Customer Success Manager
hace 2 semanas
Barcelona, España Zynap A tiempo completoJoin to apply for the Customer Success Manager role at Zynap . At Zynap, we’re looking for a Customer Success Manager who will own the customer relationship end to end, ensuring customers consistently realize value from our platform as we continue to scale. You’ll act as the face and voice of Zynap for our customers, building trusted, long‑term...
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Customer Success Manager
hace 2 días
barcelona, España Abacum A tiempo completoJoin to apply for the Customer Success Manager role at Abacum. About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two...
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Customer Success Manager
hace 2 semanas
Barcelona, España Red Arbor A tiempo completo**Customer Success Manager**: Tenemos un ADN digital. No paramos de pensar en nuevas maneras de trabajar y evolucionar. Formamos equipos autosuficientes y organizados. Y creemos en un estilo de liderazgo cercano. Fundada en España en 2013 +350 colaboradores 11 oficinas ¿A quién buscamos? A un/a Customer Success Manager con muchas ganas de entrar a formar...
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Customer Success Manager
hace 2 días
Barcelona, España Kahoot! A tiempo completoCustomer Success Manager – EducationAre you a passionate advocate for education and technology? Are you ready to take on an exciting role as a Customer Success Manager focused on creating impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? Then join Kahoot! in shaping the future of learning!The...
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Customer Success Manager
hace 1 semana
Barcelona, España Abacum Inc A tiempo completoAbout Abacum Abacum is the leading Business Planning solution for finance teams to drive performance . By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people...
