Field Supervisor

hace 6 días

Barcelona, España Chanel A tiempo completo

Are you a motivated and looking for a dynamic career opportunity? If you are a vibrant and innovative person, fueled by a deep passion to apply your creativity in making people look great, we are looking for you

CHANEL is thrilled to announce an exciting opportunity for a skilled Field Supervisor (Gestor de Punto de Venta) in our F&B Division to join our team.

Your role @CHANEL:

Your role at CHANEL contributes to the overall performance of the CHANEL Fragrance and Beauty Division. Attached to the Commercial Department and reporting to the Area Manager, the general mission of the GPV is to ensure good relations with the clients and to implement the Brand’s strategy determined by CHANEL Paris in the shops. The Supervisor shall frequently visit the shops, be the brand’s referent for the beauty consultants as well as control the application of the brand image in the shops.

What impact you can create at CHANEL Client's relationship in the zone:
  1. Be the principal interlocutor between the Wholesale points of sale and Spanish management, ensuring good communication with them to guarantee partnership and performance of the brand.
  2. Present novelties each quarter.
  3. Deal with the problems of the stores, and be able to propose, with validation of Area Manager, solutions in short/middle term.
  4. Collect feedback about business/Brand from stores and frequently inform headquarters.
  5. Make sure that makeup artists and beauty advisors assigned stores follow brand guidelines and deliver quality service.
Points of sales follow-up:
  1. Ensure product displays, visual merchandising, and promotional materials are correctly executed at stores.
  2. Visit stores regularly to check that displays meet standards, new products are well-presented, stock levels are managed, and testers are properly used.
  3. Ensure that store staff know about CHANEL products and encourage continuous training.
  4. Ensure good relationship with the shops managers and the shop Beauty Advisors (collect their needs/problems, and propose solution with validation of Area Manager).
  5. Follow up the receipt of the novelties in the points of sales.
Visual Merchandising follow-up:
  1. Check Chanel Merchandising / Visuals in shops: linear / make up furniture (follow recommendations of Marketing) and check the maintenance of the furniture.
  2. Collect and send to Commercial and Marketing Spanish headquarters the needs of changes for furniture / PLV (broken facades…).
Reporting and Communication:
  1. Fill in and follow up the shop visit reports (information on the business, on the competition, take pictures…) to share with Area Manager.
  2. Propose to clients, with validation of Area Manager corrective actions if needed.
  3. Send regular field feedback to Area Manager with proposition of changes if needed.
Travelling:

The Field Supervisor will visit the points of sales extensively and according to her/his planning duly validated by the management. The supervisor will attend the Commercial Meetings and Spanish Conventions.

We Are Looking For
  1. Strong organizational, interpersonal, and motivational abilities.
  2. Ability to manage multiple problems and propose solutions for them.
  3. Strong ability to use technology and curiosity to learn new systems to support the guest experience.
  4. A reliable team player.
  5. Willing to work on field and developing a team spirit with the other Supervisors.
  6. Strong commitment to ethics, customer service, and satisfaction.
  7. Understanding of the luxury market and the fragrance industry is a plus.
  8. Fluent in English, French is a plus.
  9. Based in Barcelona with availability to travel within the assigned area.
What you can bring to the team…
  1. Communication: Strong communication skills, resilience, and ability to work properly in a team.
  2. Customer Orientation: Ability to understand and meet the needs of clients and stores, providing effective solutions.
  3. Commercial Skills: Ability to manage sales data, analyze business performance, and recommend improvements.
  4. Leadership at Points of Sale: Ability to inspire and motivate sales teams to maintain excellent brand representation.
  5. Adaptability: Able to adjust to fast-changing markets and respond quickly to new consumer trends.
We Are Offering
  1. Opportunity to work with one of the most well-known luxury Global brands with a wealth of heritage.
  2. Join a diverse and dynamic team in a unique workplace.
  3. Continuous training and skill development by CHANEL's in-house trainers.
  4. Competitive salary and benefits.

If this description resonates with you, and you believe you are the perfect fit for this position, please apply by submitting your CV. We look forward to welcoming you to CHANEL in Spain.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL .

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