Data Services Coordinator, CSSH Program, AI Factory

Overview Starting date: 2026Reference: 6_26_CSSH_RE3Job title: Data Services Coordinator, CSSH Program, AI Factory (RE3)Closing Date: Saturday, 07 February, 2026The Barcelona Supercomputing Center - Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain. It houses MareNostrum, one of the most powerful supercomputers in Europe, and promotes equity, diversity and inclusion in its hiring and research activities.Context and Mission: The Barcelona Supercomputing Center (BSC) is seeking a Senior Research Engineer to join the AI Factory initiative. The AI Factory is a European project accelerating AI adoption across industry sectors, particularly supporting SMEs and startups while strengthening the European innovation ecosystem. This role leads the Data Services support function to ensure AI Factory users can access and use the data platform, tools, and services available to them. It combines hands-on expert support with coordination responsibilities, managing a team of Data Support Case Experts and coordinating with domain experts to resolve complex user requests. The role serves as a bridge between technical data services teams, project management, and end users, ensuring consistent service delivery and up-to-date knowledge of services and best practices.Key duties USER SUPPORT AND EXPERT GUIDANCEProvide expert-level guidance to BSC AI Factory customers on how to access, use, and troubleshoot the data services (data platforms, repositories, tools, catalogs, Trusted Research Environments)Diagnose customer issues and coordinate with domain experts to provide solutions, escalating to specialists when neededGather feedback from customers and support staff to identify gaps, usability issues, and service improvement opportunitiesTEAM COORDINATIONCoordinate the daily activities of Data Support Case Experts and domain experts across teamsEnsure consistent data service delivery by defining workflows, procedures, and response standardsMonitor support tasks and track resolution times and qualityKNOWLEDGE MANAGEMENT AND DOCUMENTATIONDigest recommendations from domain experts and translate them into practical guides and support materials for customer companiesMaintain and refine knowledge bases, Standard Operating Procedures, and support documentationFacilitate structured knowledge sharing through documentation, training, periodic briefings, and internal wikisSERVICE QUALITY AND PROCESS IMPROVEMENTTrack service Key Performance Indicators and propose process improvementsCoordinate with technical teams to communicate recurring issues, feature requests, or service bottlenecksContribute to continuous improvement of user support, training, and communication strategiesRequirements Education○ MSc in Data Science, Data Management, Project Management, or a related field ○ Equivalent experience will be consideredEssential Knowledge and Professional Experience○ 3+ years providing data services or user support in IT ○ Experience coordinating small teams or cross-functional support activities ○ Understanding of data service environments (institutional data repositories, collaboration platforms, secure research environments) ○ Ability to troubleshoot issues related to data access, permissions, and workflows ○ Good fluency in both spoken and written EnglishAdditional Knowledge and Professional Experience○ Hands-on experience with Python, R, or similar programming languages ○ Experience in a research or academic environment ○ Knowledge of FAIR data principles, research data management practices, or Open Science services ○ Familiarity with ticketing systems, knowledge bases, and service-level processes ○ Experience with cloud platforms, data-