IT Service Desk
hace 10 horas
IT Service Desk - Junior Team Leader (English, Spanish AND French - all three required) Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Job Description Are you ready to take the next step in your IT career? We’re looking for a motivated and experienced service desk professional to take on a Team Leader role within our multilingual IT support team in Barcelona. You’ll split your time between providing high‑level IT support and guiding a team of Service Desk Engineers to deliver outstanding service. Your Mission As a Team Leader, you’ll serve as a senior technical resource and informal coach to the team, helping to ensure smooth operations across 500+ sites in Europe. You’ll act as a point of escalation, support knowledge‑sharing, and collaborate with the Service Desk Manager on daily team coordination. What You’ll Do Provide expert‑level 1st line IT support for users across Europe. Troubleshoot a wide range of issues involving: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows 10/11 Identity & Access Management Printing and patching (desktop/server) Application triage and routing Assist in prioritizing and distributing incoming tickets. Act as a go‑to point for complex issues or user escalations. Support onboarding of new team members and drive knowledge sharing. Contribute to improving documentation and internal processes. Foster team engagement, collaboration, and continuous learning. Qualifications Proven experience in a Service Desk or IT support role. A strong customer service mindset and troubleshooting skills. Fluency in English, French, and Spanish. Confidence in guiding others and a natural ability to motivate teammates. Excellent communication, interpersonal, and organizational skills. A proactive, flexible approach and commitment to service excellence. Nice to Have Experience with Windows Server, Active Directory, or networking. Familiarity with BMC Helix ticketing system. ITIL Foundation certification. Knowledge of Azure, SCCM, or Intune. Experience supporting multicultural or distributed teams. What can we offer you? Competitive salary package , including bonus and benefits. Extensive on‑the‑job coaching and training opportunities . A hybrid working setup . Challenges within a multi‑cultural and cross‑regional team as part of the international and fast‑growing Eurofins organization. A dynamic working environment with a good team spirit where personal development and growth are highly encouraged. We support your development Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway Eurofins companies are committed to supporting your career development. Equal Opportunity Employer We abide diversity As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. #J-18808-Ljbffr
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