CRM Operations Specialist

Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.
We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing.
Our approach is human-led, tech-enabled
- We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning.
As a category-defining company, we’re shaping what the future of learning looks like at global scale.Every Preply lesson sparks change, fuels ambition, and drives progress that matters.
Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.Preply’s Copy team works across Brand, CRM, and Product.
As our Copy Operations Specialist, you will build and improve the operating system for copy at Preply: the workflows, tools, data, and AI-enabled processes that make work visible and keep it moving.What you’ll be doingHelp improve how copy work flowsBuild and maintain a clear, shared view of copy demand, priorities and capacity across the team by bringing together relevant information from tools such as Jira, Slack and squad boards.Apply AI and automation to operations and performanceIdentify opportunities to reduce operational friction and improve planning, quality, speed, consistency, and learning.Design, test and introduce AI-enabled workflows for areas such as briefing, workflow management, reporting and insight.Track introduced measures such as adoption, time saved, delivery improvements and quality.Make voice and performance insights easier to useMake Preply’s voice principles easier to apply at scale through practical guidance, systems and checks.Help the team use available performance data to improve copy quality, effectiveness and decision-making.Establish clear processes for multilingual copy projects, partnering with Localization so requests, reviews and decisions move smoothly.Confidence in working with data and using it to understand whether something is working.Good judgment about quality, data privacy and human oversight when using AI.Nice to haveExperience supporting a copy, content, creative, or brand team would be helpful but is not essential.
Experience using performance data or experiment results to improve copy or creative outcomes would also be valuable.You do not need to have experience with every tool we use.
A generous monthly allowance for lessons on, Learning & Development budget and time off for your self-development;
A competitive financial package with equity, leave allowance and health insurance;
We offer an attractive relocation package to join us in our Preply Barcelona HubAccess to free mental health support platforms;
To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point.
Raise the bar
- We raise our performance standards continuously, alongside each new hire and promotion.
We value open and candid communication, even when we don’t fully agree.
We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company.