Dutch Speaking Social Media Content Moderator
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Mercier Consultancy Group is offering a Dutch speaking Social Media Content Moderator position based in Athens, Greece. The role involves reviewing, assessing and moderating user-generated content across major social media platforms to keep online communities safe, respectful and aligned with community guidelines.
Key Responsibilities- Review and moderate user-generated content submitted on social media platforms in Dutch, ensuring full compliance with platform‑specific community standards and content policies.
- Identify, escalated and act on potentially harmful, offensive or policy‑violating content including hate speech, misinformation, graphic material and spam within established response timeframes.
- Accurately classify and document content decisions using internal moderation tools and case management systems, maintaining detailed and precise records.
- Engage with Dutch‑speaking users in a professional and empathetic manner when communicating moderation decisions, appeals or policy clarifications.
- Monitor trends in harmful or abusive content within the Dutch‑language social media space and provide actionable feedback to team leads and QA teams.
- Collaborate closely with cross‑functional teams including trust and safety specialists, policy teams and quality analysts to uphold the highest standards of content integrity.
- Participate actively in ongoing training sessions, calibration exercises and policy update briefings to ensure moderation decisions remain accurate and consistent.
- Meet and consistently exceed defined performance metrics including accuracy rates, productivity targets and quality benchmarks set by the social media client.
- Native or fluent Dutch language proficiency (both spoken and written) is essential.
- Valid EU passport or documentation confirming the right to work within the European Union.
- Understanding of social media platforms, online communities, digital culture and internet trends within Dutch‑speaking markets.
- Strong critical thinking and judgment, able to make consistent, policy‑aligned decisions under pressure.
- High level of emotional resilience and professionalism, able to manage exposure to potentially sensitive or distressing content while maintaining objectivity and wellbeing.
- Excellent attention to detail, strong written communication skills, and the ability to work independently and collaboratively within a diverse, multilingual team.
- Previous experience in content moderation, trust and safety, customer support or a related field within the social media or digital industry is advantageous but not strictly required.
- Competitive monthly salary reflecting skills, experience and value to the client.
- Fully paid relocation package, including flight, airport
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