First Line Analyst

hace 2 semanas

barcelona, España Computacenter A tiempo completo

First Line Analyst (German) 80% FROM HOME Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems. The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems. Your daily tasks will be: Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe Resolving IT issues of our partners which can occur during office work Documentation and logging of calls on the ticketing tool Delegation of problems which cannot be resolved to the competent teams Maintaining and improving customer satisfaction level Communication with your direct team members and different departments What do we offer you? Remote work 80% of the time - 4 days/month on-site Full-time contract 39hours/week Schedule: rotative, Monday-Friday 07:00-19:00 Ticket restaurant (1100€ per year) after 3 months Annual salary of 20,535.87€ gross/year An international environment where people support and respect each other Access to VIP District: gym discounts, restaurants, car wash, etc Career development and leadership program opportunities Free online language classes (GER, FRE, SPA & ENG) Fast recruitment process Fully paid training You are the ideal candidate if: You have an advanced level of German and English You are interested in learning about IT You have a positive, can-do attitude and you like problem-solving You have logical thinking and enjoy helping other people to solving issues You have outstanding communication skills and customer focused mind-set You enjoy working in a team You respect the time schedule and are punctual About us Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages. At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCwinningtogether #J-18808-Ljbffr

  • First Line Analyst 1

    hace 3 días

    Barcelona, España Computacenter A tiempo completo

    **Permanent Contract - First Line Analyst German & English in AstraZeneca** **The standard scope of this role includes**: - Carrying out first line troubleshooting - Assigning tickets to resolver groups (Backlog/Incident management) - Keeping customers updated on the progress of their case - Knowledge articles contribution **Pre-Requisites &...

  • First Line Analyst

    hace 3 días

    Barcelona, España Computacenter A tiempo completo

    **Location**: Spain - Barcelona | **Job-ID**: 19541 | **Contract type**: Obra y Servicio | **Business Unit**: Service Desk **Computacenter** **is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital...

  • First Line Analyst

    hace 2 semanas

    Barcelona, España Computacenter A tiempo completo

    First Line Analyst (German) 80% FROM HOMEJoin to apply for the First Line Analyst (German) 80% FROM HOME role at Computacenter .Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers source, transform and manage their IT infrastructure to deliver digital transformation...

  • First Line Analyst

    hace 7 días

    Barcelona, España Computacenter A tiempo completo

    **First Line Analyst (French & Spanish native or bilingual ) - New project!**: **Location**: Barcelona | **Job-ID**: 203424 | **Business Unit**: IT Service Desk Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure...

  • First Line Analyst with French 80% FROM HOME

    hace 2 días

    Barcelona, España Computacenter AG & Co. oHG A tiempo completo

    Select how often (in days) to receive an alert:First Line Analyst with French 80% FROM HOME

  • First Line Analyst with French

    hace 2 días

    Barcelona, España Computacenter A tiempo completo

    First Line Analyst with French & English (80% From Home)Join to apply for the First Line Analyst with French & English (80% From Home) role at ComputacenterComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to...

  • Data Analyst | Power BI, SQL y Cultura People First | Barcelona

    hace 2 semanas

    Barcelona, España Eurofirms Group | People first A tiempo completo

    Data Analyst | Power BI, SQL y Cultura People First | Barcelona (híbrido)¿Te apasiona descubrir historias detrás de los datos y transformarlas en decisiones que mejoran la vida de las personas?En Eurofirms Group, creemos que los datos son poderosos… pero las personas lo son aún más.Aquí podrás unir análisis, tecnología e impacto humano en cada...

  • First Line Analyst

    hace 2 semanas

    Barcelona, Barcelona, España Computacenter2024 A tiempo completo

    Location: Spain - Barcelona | Job-ID: | Contract type: | Business Unit: OthersComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In...

  • First Line Analyst

    hace 2 semanas

    Barcelona, España Computacenter2024 A tiempo completo

    Location: Spain - Barcelona | Job-ID: | Contract type: | Business Unit: Others Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In...

  • First Line Analyst

    hace 1 semana

    Barcelona, España Computacenter A tiempo completo

    **Location**: Spain - Barcelona | **Job-ID**: 207131 | **Business Unit**: Service Desk Are you interested in learning more about IT in a customer satisfaction focused environment? Do you have a positive, can-do attitude and would enjoy taking ownership of finding the best solution for our customer? We're looking for a new team member to join our...